The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Non-attendance or non-invitation? A case-control study of failed outpatient appointments
Open accessAbstract
OBJECTIVE: To determine the causes of non-attendance at new outpatient appointments. DESIGN: Case-control study of non-attenders and attenders. SETTING: Outpatient department of a general hospital. SUBJECTS: All non-attenders (n = 277) for first outpatient appointments in six specialties during a three month period were included. Controls (n = 135) were the attenders who followed every second non-attender; thus they attended the same consultant on the same day that the non-attenders were expected. INTERVENTIONS: None. MEASUREMENTS AND MAIN RESULTS: Information on the clinical problem, difficulties in attending the hospital, and reasons for non-attendance from the questionnaire were coded and classified. Non-attenders had received shorter notice of their appointment than attenders (14% v 1% had received three days' notice or less). There were small differences in the seriousness of patients' clinical condition. CONCLUSIONS: Client factors are less important than aspects of the service in explaining non-attendance at outpatient appointments.
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“Patients who cancel appointments tend to be younger [12,14,15] and of lower socioeconomic status.”
From The impact of the SARS-CoV-2 outbreak on the psychological flexibility and behaviour of cancelling medical appointments of italian patients with pre-existing medical condition: The “impact-COVID-19 for patients” multi-centre observational study (2021) · cites this paper as [14]
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Cites
Attendance at a breast screening clinic: a problem of administration or attitudes.
French, K., Porter, A. M., Robinson, S. E., McCallum, F., Howie, J. G., & Roberts, M. M. (1982) · BMJ · doi:10.1136/bmj.285.6342.617 · Cited by 106
Alpert, J. J. (1964) · PEDIATRICS · doi:10.1542/peds.34.1.127 · Cited by 103
Determinants of Medical Care Utilization
Hurtado, A. V., Greenlick, M. R., & Colombo, T. J. (1973) · Medical Care · doi:10.1097/00005650-197305000-00002 · Cited by 85
Lowering Broken Appointment Rates at a Medical Clinic
SCHROEDEH, S. A. (1973) · Medical Care · doi:10.1097/00005650-197301000-00010 · Cited by 72
Grover, S., Gagnon, G., Flegel, K. M., & Hoey, J. (1983) · PubMed Central · Cited by 55
Appointment-Breaking in a General Medical Clinic
Jonas, S. (1971) · Medical Care · doi:10.1097/00005650-197101000-00009 · Cited by 44
Appointment breaking in a pediatric clinic.
Badgley, R. F., & Furnal, M. A. (1961) · PubMed · Cited by 40
Medical Consequences of Missed Appointments
Bigby, J. (1984) · Archives of Internal Medicine · doi:10.1001/archinte.1984.00350180075012 · Cited by 39
Broken Appointments at a Comprehensive Clinic for Children
Stine, O. C., Chuaqui, C., Jimenez, C., & Oppel, W. C. (1968) · Medical Care · doi:10.1097/00005650-196807000-00007 · Cited by 38
A survey of the non-attendance rate at the ENT clinic of a district general hospital
LEESE, A. M., Wilson, J. A., & MURRAY, J. A. M. (1986) · Clinical Otolaryngology · doi:10.1111/j.1365-2273.1986.tb00104.x · Cited by 23
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Why We Don’t Come: Patient Perceptions on No-Shows
Lacy, N. L. (2004) · The Annals of Family Medicine · doi:10.1370/afm.123 · Cited by 390
Disengagement from mental health services: A literature review
O’Brien, A., Fahmy, R., & Singh, S. P. (2009) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-008-0476-0 · Cited by 283
Patient compliance and medical research
Melnikow, J. A., & Kiefe, C. I. (1994) · Journal of General Internal Medicine · doi:10.1007/bf02600211 · Cited by 128
Reducing non-attendance at outpatient clinics
Stone, C. A., Palmer, J. H. C., Saxby, P. J., & Devaraj, V. S. (1999) · Journal of the Royal Society of Medicine · doi:10.1177/014107689909200304 · Cited by 113
Missed Appointments in Resident Continuity Clinic: Patient Characteristics and Health Care Outcomes
Nguyen, D. L., DeJesus, R. S., & Wieland, M. L. (2011) · Journal of Graduate Medical Education · doi:10.4300/jgme-d-10-00199.1 · Cited by 115
Metadata
- Authors
- Frankel, S., Farrow, A., & West, R.
- Affiliations
- University of Wales (GB)
- ORCID
- Farrow, A.
- Venue
- BMJ
- Publisher
- BMJ
- Published
- 1989-05-20
- Volume
- 298
- Issue
- 6684
- Pages
- 1343-1345
- ISSN
- 0007-1447 (ISSN-L)
- 0959-8138
- 1468-5833
- PMC
- PMC1836620
- OpenAlex
- W2046379709
- Cited by
- 131
- References
- 13
- Citations by year
- 2024: 1 · 2023: 1 · 2022: 1 · 2021: 3 · 2020: 4 · 2019: 5 · 2018: 2 · 2017: 2 · 2016: 3 · 2015: 1 · 2014: 5 · 2012: 7
- FWCI
- 28.24
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- www.bmj.com/company/legal-information/terms-conditions/legal-information/tdm-licencepolicy (tdm)
- Locations
- BMJ (publishedVersion)
- Europe PMC (PubMed Central) (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Brunel University Research Archive (BURA) (Brunel University London) (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Healthcare Operations and Scheduling Optimization
- Health Sciences › Medicine › Emergency Medicine › Emergency and Acute Care Studies
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Keywords
- missed appointments, patient factors, health service factors, outpatient clinics
- MeSH terms
- Adolescent, Adult, Age Factors, Aged, Appointments and Schedules, Female, Hospitals, General, Humans, Male, Middle Aged, Outpatient Clinics, Hospital, Patient Acceptance of Health Care, Sex Factors, Time Factors, Wales
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