Cited by 131Healthcare Operations and Scheduling OptimizationEmergency and Acute Care StudiesPatient-Provider Communication in Healthcare

The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.

Non-attendance or non-invitation? A case-control study of failed outpatient appointments

Open access

Frankel, S., Farrow, A., West, R.·1989·BMJ

DOI 10.1136/bmj.298.6684.1343PMC PMC1836620

Open this paper in CoChat — free account Open PDF

Abstract

OBJECTIVE: To determine the causes of non-attendance at new outpatient appointments. DESIGN: Case-control study of non-attenders and attenders. SETTING: Outpatient department of a general hospital. SUBJECTS: All non-attenders (n = 277) for first outpatient appointments in six specialties during a three month period were included. Controls (n = 135) were the attenders who followed every second non-attender; thus they attended the same consultant on the same day that the non-attenders were expected. INTERVENTIONS: None. MEASUREMENTS AND MAIN RESULTS: Information on the clinical problem, difficulties in attending the hospital, and reasons for non-attendance from the questionnaire were coded and classified. Non-attenders had received shorter notice of their appointment than attenders (14% v 1% had received three days' notice or less). There were small differences in the seriousness of patients' clinical condition. CONCLUSIONS: Client factors are less important than aspects of the service in explaining non-attendance at outpatient appointments.

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Integrity signals

Registry

Crossref · 10.1136/bmj.298.6684.1343

Cites

13 of 13 references verified0 citation errors · 0 not checkable

Statistics

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Attendance at a breast screening clinic: a problem of administration or attitudes.
French, K., Porter, A. M., Robinson, S. E., McCallum, F., Howie, J. G., & Roberts, M. M. (1982) · BMJ · doi:10.1136/bmj.285.6342.617 · Cited by 106
BROKEN APPOINTMENTS
Alpert, J. J. (1964) · PEDIATRICS · doi:10.1542/peds.34.1.127 · Cited by 103
Determinants of Medical Care Utilization
Hurtado, A. V., Greenlick, M. R., & Colombo, T. J. (1973) · Medical Care · doi:10.1097/00005650-197305000-00002 · Cited by 85
Lowering Broken Appointment Rates at a Medical Clinic
SCHROEDEH, S. A. (1973) · Medical Care · doi:10.1097/00005650-197301000-00010 · Cited by 72
Improving appointment-keeping by patients new to a hospital medical clinic with telephone or mailed reminders.
Grover, S., Gagnon, G., Flegel, K. M., & Hoey, J. (1983) · PubMed Central · Cited by 55
Appointment-Breaking in a General Medical Clinic
Jonas, S. (1971) · Medical Care · doi:10.1097/00005650-197101000-00009 · Cited by 44
Appointment breaking in a pediatric clinic.
Badgley, R. F., & Furnal, M. A. (1961) · PubMed · Cited by 40
Medical Consequences of Missed Appointments
Bigby, J. (1984) · Archives of Internal Medicine · doi:10.1001/archinte.1984.00350180075012 · Cited by 39
Broken Appointments at a Comprehensive Clinic for Children
Stine, O. C., Chuaqui, C., Jimenez, C., & Oppel, W. C. (1968) · Medical Care · doi:10.1097/00005650-196807000-00007 · Cited by 38
A survey of the non-attendance rate at the ENT clinic of a district general hospital
LEESE, A. M., Wilson, J. A., & MURRAY, J. A. M. (1986) · Clinical Otolaryngology · doi:10.1111/j.1365-2273.1986.tb00104.x · Cited by 23

Show all 13 references

Sorted by citations

Why We Don’t Come: Patient Perceptions on No-Shows
Lacy, N. L. (2004) · The Annals of Family Medicine · doi:10.1370/afm.123 · Cited by 390
Disengagement from mental health services: A literature review
O’Brien, A., Fahmy, R., & Singh, S. P. (2009) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-008-0476-0 · Cited by 283
Patient compliance and medical research
Melnikow, J. A., & Kiefe, C. I. (1994) · Journal of General Internal Medicine · doi:10.1007/bf02600211 · Cited by 128
Reducing non-attendance at outpatient clinics
Stone, C. A., Palmer, J. H. C., Saxby, P. J., & Devaraj, V. S. (1999) · Journal of the Royal Society of Medicine · doi:10.1177/014107689909200304 · Cited by 113
Missed Appointments in Resident Continuity Clinic: Patient Characteristics and Health Care Outcomes
Nguyen, D. L., DeJesus, R. S., & Wieland, M. L. (2011) · Journal of Graduate Medical Education · doi:10.4300/jgme-d-10-00199.1 · Cited by 115
Annals Journal Club: It's Time to Get RADICAL
Stange, K. C. (2006) · The Annals of Family Medicine · doi:10.1370/afm.588 · Cited by 112
Predictors of failed attendances in a multi-specialty outpatient centre using electronic databases
Lee, V. J., Earnest, A., Chen, M. I.-C., & Krishnan, B. (2005) · BMC Health Services Research · doi:10.1186/1472-6963-5-51 · Cited by 110
Satisfaction with outpatient physiotherapy: Focus groups to explore the views of patients with acute and chronic musculoskeletal conditions
Hills, R., & Kitchen, S. S. (2007) · Physiotherapy Theory and Practice · doi:10.1080/09593980601023705 · Cited by 96
Monitoring community psychiatric services in Italy: differences between patients who leave care and those who stay in treatment
Percudani, M., Belloni, G., Contini, A., & Barbui, C. (2002) · The British Journal of Psychiatry · doi:10.1192/bjp.180.3.254 · Cited by 87
Interventions to increase attendance at psychotherapy: A meta-analysis of randomized controlled trials.
Oldham, M., Kellett, S., Miles, E., & Sheeran, P. (2012) · Journal of Consulting and Clinical Psychology · doi:10.1037/a0029630 · Cited by 84
“Frankel, Farrow, and West (1989) argued that the strategies used to promote attendance are far more important than patient factors in determining rates of nonattendance.”
Weekday Affects Attendance Rate for Medical Appointments: Large-Scale Data Analysis and Implications
Ellis, D. A., & Jenkins, R. (2012) · PLoS ONE · doi:10.1371/journal.pone.0051365 · Cited by 80
Reduction and Management of No-Shows by Family Medicine Residency Practice Exemplars
Johnson, B. J., Mold, J. W., & Pontious, J. M. (2007) · The Annals of Family Medicine · doi:10.1370/afm.752 · Cited by 76
Trouble in store: some thoughts on the management of waiting lists
Pope, C. J. (1991) · Sociology of Health & Illness · doi:10.1111/1467-9566.ep11340798 · Cited by 76
Toward a theory of patient satisfaction with physiotherapy: Exploring the concept of satisfaction
Hills, R., & Kitchen, S. S. (2007) · Physiotherapy Theory and Practice · doi:10.1080/09593980701209394 · Cited by 79
Treatment of shoulder complaints in general practice: long term results of a randomised, single blind study comparing physiotherapy, manipulation, and corticosteroid injection
Winters, J. C., Jorritsma, W., Groenier, K. H., Sobel, J. S., de Jong, B. M., & Arendzen, H. (1999) · BMJ · doi:10.1136/bmj.318.7195.1395 · Cited by 72
Why outpatients fail to attend their scheduled appointments: a prospective comparison of differences between attenders and non-attenders
Collins, J., Santamaria, N., & Clayton, L. (2003) · Australian Health Review · doi:10.1071/ah030052 · Cited by 71
Effect on hospital attendance rates of giving patients a copy of their referral letter: randomised controlled trial
Hamilton, W. T., Round, A., & Sharp, D. (1999) · BMJ · doi:10.1136/bmj.318.7195.1392 · Cited by 68
Non-Attendance at Ophthalmology Outpatient Clinics
Potamitis, T., Chell, P. B., Jones, H. S., & Murray, P. I. (1994) · Journal of the Royal Society of Medicine · doi:10.1177/014107689408701007 · Cited by 65
Risk factors for negative experiences during psychotherapy
Hardy, G. E., Bishop-Edwards, L., Chambers, E., Connell, J., Dent-Brown, K., Kothari, G., O’hara, R., & Parry, G. D. (2019) · Psychotherapy Research · doi:10.1080/10503307.2017.1393575 · Cited by 61
Understanding reasons for asthma outpatient (non)-attendance and exploring the role of telephone and e-consulting in facilitating access to care: exploratory qualitative study
van Baar, J. D. (2006) · BMJ Quality & Safety · doi:10.1136/qshc.2004.013342 · Cited by 61
Patient characteristics affecting attendance at general outpatient clinics.
McClure, R. J., Newell, S. J., & Edwards, S. (1996) · Archives of Disease in Childhood · doi:10.1136/adc.74.2.121 · Cited by 54
A Bayesian Belief Network-based probabilistic mechanism to determine patient no-show risk categories
Simsek, S., Dağ, A., Tiahrt, T., & Oztekin, A. (2020) · Omega · doi:10.1016/j.omega.2020.102296 · Cited by 53
Waiting Time, Doctor Shopping, and Nonattendance at Specialist Outpatient Clinics
Leung, G. M., Cameo, S. C., McGhee, S. M., Wong, I. O. L., & Johnston, J. M. (2003) · Medical Care · doi:10.1097/01.mlr.0000093481.93107.c2 · Cited by 52
Defaulters in general practice: reasons for default and patterns of attendance.
Cosgrove, M. P. (1990) · Europe PMC (PubMed Central) · Cited by 51
Effect of team training on improving MRI study completion rates and no‐show rates
Norbash, A., Yucel, K. E., Yuh, W. T. C., Doros, G. D., Ajam, A. A., Lang, E. V., Pauker, S. G., & Mayr, N. A. (2016) · Journal of Magnetic Resonance Imaging · doi:10.1002/jmri.25219 · Cited by 49
DNAs and DNCTs — Why Do Patients Fail to Begin or to Complete a Course of Physiotherapy Treatment?
Vasey, L. (1990) · Physiotherapy · doi:10.1016/s0031-9406(10)63052-0 · Cited by 47
Nonattendance in a dermatology clinic – a large sample analysis
Cohen, A., Dreiher, J., Vardy, D., & Weitzman, D. (2008) · Journal of the European Academy of Dermatology and Venereology · doi:10.1111/j.1468-3083.2008.02740.x · Cited by 46
Can Outpatient Non-Attendance Be Predicted from the Referral Letter? An Audit of Default at Neurology Clinics
Dickey, W., & Morrow, J. (1991) · Journal of the Royal Society of Medicine · doi:10.1177/014107689108401112 · Cited by 45
A telephone call reminder to improve outpatient attendance in patients referred from the emergency department: a randomised controlled trial
Ritchie, P. D., Jenkins, M., & Cameron, P. A. (2000) · Australian and New Zealand Journal of Medicine · doi:10.1111/j.1445-5994.2000.tb00860.x · Cited by 43
Domiciliary clinics I: effects on non‐attendance
Anderson, D., & Aquilina, C. (2002) · International Journal of Geriatric Psychiatry · doi:10.1002/gps.718 · Cited by 41
Patients’ reasons for missing scheduled clinic appointments and their solutions at a major urban-based academic medical center
Alkomos, M. F., Mendez, D., Mazzei-Pifano, D., Shafeek, F., Rodriguez, C., Ali, F., Banks, C., Melki, G., & Michael, P. (2020) · Journal of Community Hospital Internal Medicine Perspectives · doi:10.1080/20009666.2020.1796903 · Cited by 41
Systemic lupus erythematosus in three ethnic groups. XVIII. Factors predictive of poor compliance with study visits
Uribe, A. G., Alarcón, G. S., Sanchez, M. L., McGwin, G., Sandoval, R., Fessler, B. J., Bastian, H. M., Friedman, A., Baethge, B. A., Reveille, J. D., et al. (2004) · Arthritis Care & Research · doi:10.1002/art.20226 · Cited by 40
Factors affecting non-attendance in an ophthalmic outpatient department.
King, A. J., David, D., Jones, H. S., & O'Brien, C. (1995) · Europe PMC (PubMed Central) · Cited by 39
Non-attendance at periodontal clinics: forgetting and administrative failure
Herrick, J., Gilhooly, M., & Geddes, D. A. M. (1994) · Journal of Dentistry · doi:10.1016/0300-5712(94)90068-x · Cited by 39
Why Patients Miss Scheduled Outpatient Appointments at Urban Academic Residency Clinics
Ofei‐Dodoo, S., Kellerman, R. D., Hartpence, C., Mills, K., & Manlove, E. (2019) · Kansas Journal of Medicine · doi:10.17161/kjm.v12i3.11793 · Cited by 38
Medical outpatients: changes that can benefit patients
Dunnill, M. G. S., & Pounder, R. E. (2004) · Clinical Medicine · doi:10.7861/clinmedicine.4-1-45 · Cited by 37
The incidence of nonattendance at an urgent care dermatology clinic
Canizares, M. J., & Penneys, N. S. (2002) · Journal of the American Academy of Dermatology · doi:10.1067/mjd.2002.118340 · Cited by 37
Is default from colposcopy a problem, and if so what can we do? A systematic review of the literature.
Lester, H. E., & Wilson, S. (1999) · Europe PMC (PubMed Central) · Cited by 37
Psychological Characteristics of Frequent Short-Notice Cancellers of Diabetes Medical and Education Appointments
Weinger, K., Greenlaw, S. M., Yi, J. P., Lin, S. X., & Rodriguez, M. (2005) · Diabetes Care · doi:10.2337/diacare.28.7.1791 · Cited by 35
Non‐attendance at out‐patient clinics: a case study
Mason, C. (1992) · Journal of Advanced Nursing · doi:10.1111/j.1365-2648.1992.tb02832.x · Cited by 33
Health Provider Determinants of Nonattendance in Pediatric Otolaryngology Patients
Cohen, A. D., Kaplan, D. M., Shapiro, J., Levi, I., & Vardy, D. (2005) · The Laryngoscope · doi:10.1097/01.mlg.0000175202.50499.63 · Cited by 32
Causes of appointment attendance, nonattendance, and cancellation in outpatient consultations at a university hospital
Briatore, A., Tarsetti, E. V., Latorre, A., de Quirós, F. G. B., Luna, D. R., Fuentes, N. A., Elizondo, C. M., Baum, A., Serena, M. A., & Giunta, D. H. (2019) · The International Journal of Health Planning and Management · doi:10.1002/hpm.2890 · Cited by 31
A Longitudinal Linear Model of Patient Characteristics to Predict Failure to Attend an Inner-City Chronic Pain Clinic
Shaparin, N., White, R. S., Andreae, M. H., Hall, C. B., & Kaufman, A. G. (2014) · Journal of Pain · doi:10.1016/j.jpain.2014.03.004 · Cited by 29
The effect of appointment rescheduling on monitoring interval and patient attendance in the glaucoma outpatient clinic
Tatham, A. J., & Murdoch, I. (2012) · Eye · doi:10.1038/eye.2012.22 · Cited by 30
The hidden face of dermatology
Savin, J. A. (1993) · Clinical and Experimental Dermatology · doi:10.1111/j.1365-2230.1993.tb02234.x · Cited by 30
Association between age and outpatient clinic arrival time: myth or reality?
Faiz, K. W., & Kristoffersen, E. S. (2018) · BMC Health Services Research · doi:10.1186/s12913-018-3057-2 · Cited by 27
Determinants of Clinic Absenteeism: A Novel Method of Examining Distance from Clinic and Transportation
Dobbs, R. W., Malhotra, N. R., Caldwell, B. M., Rojas, R., Moreira, D. M., & Abern, M. R. (2017) · Journal of Community Health · doi:10.1007/s10900-017-0382-z · Cited by 26
Predictors of dropouts from a San Diego diabetes program: a case control study.
Benoit, S. R., Ji, M., Fleming, R. K., & Philis‐Tsimikas, A. (2004) · Europe PMC (PubMed Central) · Cited by 26
Post-hospitalization followup appointment-keeping among the medically indigent
Kiefe, C. I., & Harrison, P. L. (1993) · Journal of Community Health · doi:10.1007/bf01321788 · Cited by 25
Who did not appear? First dental visit absences in secondary care in a major Brazilian city: a cross-sectional study
Machado, A. T., Werneck, M. A. F., Lucas, S. D., & de Abreu, M. H. N. G. (2015) · Ciência & Saúde Coletiva · doi:10.1590/1413-81232014201.01012014 · Cited by 24
Characterising the nationwide burden and predictors of unkept outpatient appointments in the National Health Service in England: A cohort study using a machine learning approach
Philpott‐Morgan, S., Thakrar, D. B., Symons, J., Ray, D., Ashrafian, H., & Darzi, A. W. (2021) · PLoS Medicine · doi:10.1371/journal.pmed.1003783 · Cited by 23
The impact of waiting-list times on client attendance for relationship counselling
Hicks, C., & Hickman, G. (1994) · British Journal of Guidance & Counselling · doi:10.1080/03069889408260312 · Cited by 22
Can valid and practical risk-prediction or casemix adjustment models, including adjustment for comorbidity, be generated from English hospital administrative data (Hospital Episode Statistics)? A national observational study
Bottle, A., Gaudoin, R., Goudie, R., Jones, S., & Aylin, P. P. (2014) · Health Services and Delivery Research · doi:10.3310/hsdr02400 · Cited by 22
Reasons for non-attendance: audit findings from a nurse-led clinic
Wilkinson, J., & Daly, M. (2012) · Journal of Primary Health Care · doi:10.1071/hc12039 · Cited by 20
Stress and Depression in Relation to Functional Health Behaviors in African American Patients with Systemic Lupus Erythematosus
Bruner, E. M. W. L. (2014) · Rheumatology Current Research · doi:10.4172/2161-1149.s4-005 · Cited by 21
Using machine learning tools to investigate factors associated with trends in ‘no-shows’ in outpatient appointments
Incze, E., Holborn, P. L., Higgs, G., & Ware, A. (2020) · Health & Place · doi:10.1016/j.healthplace.2020.102496 · Cited by 21
Improving out-patient attendance using postal appointment reminders
Rusius, C. W. (1995) · Psychiatric Bulletin · doi:10.1192/pb.19.5.291 · Cited by 20
Dropout revisited: Patient- and therapist-initiated discontinuation of psychotherapy as a function of organizational instability
Werbart, A., Andersson, H., & Sandell, R. (2014) · Psychotherapy Research · doi:10.1080/10503307.2014.883087 · Cited by 19
The impact of the SARS-CoV-2 outbreak on the psychological flexibility and behaviour of cancelling medical appointments of italian patients with pre-existing medical condition: The “impact-COVID-19 for patients” multi-centre observational study
Deledda, G., Riccardi, N., Gori, S., Poli, S., Giansante, M., Geccherle, E., Mazzi, C., Silva, R., Desantis, N., Giovannetti, A. M., et al. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18010340 · Cited by 18
“Patients who cancel appointments tend to be younger [12,14,15] and of lower socioeconomic status.”
Background
Strategies for Enhancing Appointment Keeping in Low-Income Chronically Ill Clients
Tanner, E. K., & Feldman, R. H. L. (1997) · Nursing Research · doi:10.1097/00006199-199711000-00008 · Cited by 18
Non-response in a population study after an environmental disaster
Foster, K. L., Campbell, D., Crum, J., & Stove, M. (1995) · Public Health · doi:10.1016/s0033-3506(95)80204-5 · Cited by 17
Health Provider Factors Associated with Nonattendance in Pediatric Dermatology Ambulatory Patients
Cohen, A. D., Goldbart, A. D., Levi, I., Shapiro, J., & Vardy, D. (2007) · Pediatric Dermatology · doi:10.1111/j.1525-1470.2007.00354.x · Cited by 17
An investigation into why patients do not attend for out-patient radiology appointments
Lyon, R., & Reeves, P. J. (2005) · Radiography · doi:10.1016/j.radi.2005.09.003 · Cited by 17
Content Validity of Patient-Reported Outcome Measures of Satisfaction With Primary Care for Musculoskeletal Complaints: A Systematic Review
Pellekooren, S., Ostelo, R., Pool‐Goudzwaard, A., van Tulder, M. W., Jansma, E. P., & Chiarotto, A. (2020) · Journal of Orthopaedic and Sports Physical Therapy · doi:10.2519/jospt.2021.9788 · Cited by 17
Reducing Patient No-Shows: An Initiative at an Integrated Care Teaching Health Center
Mehra, A., Hoogendoorn, C. J., Haggerty, G., Engelthaler, J., Gooden, S., Joseph, M. N., Carroll, S. L., & Guiney, P. (2018) · Journal of Osteopathic Medicine · doi:10.7556/jaoa.2018.022 · Cited by 15
Non-attendance in general practice: a questionnaire survey
Hamilton, W. T., Luthra, M., Smith, T. R., & Evans, P. I. P. (2002) · Primary Health Care Research & Development · doi:10.1191/1463423602pc106oa · Cited by 15
Cancellations in day-case ENT surgery
SINGH, G., Agha, R., & ROBERTS, D. (2005) · Ambulatory Surgery · doi:10.1016/j.ambsur.2005.05.002 · Cited by 15
Psychiatric out-patient services: origins and future
Killaspy, H. (2006) · Advances in Psychiatric Treatment · doi:10.1192/apt.12.5.309 · Cited by 16
Email for the management of healthcare appointments and attendance reminders
Atherton, H., Car, J., & Meyer, B. A. (2009) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd007981 · Cited by 13
Long‐term outcomes of patients who failed to attend following midurethral sling surgery – A comparative study and analysis of risk factors for non‐attendance
Stav, K., DWYER, P. L., Rosamilia, A., & Lee, J. K. (2010) · Australian and New Zealand Journal of Obstetrics and Gynaecology · doi:10.1111/j.1479-828x.2010.01138.x · Cited by 12
Loss of Treatment Time Due to Non-attendance for Physiotherapy Out-patient Appointments in a District General Hospital: Pilot study
Brookes, C. (1992) · Physiotherapy · doi:10.1016/s0031-9406(10)61485-x · Cited by 12
Non-attendance in Adult Dermatological Patients
Cohen, A., & Vardy, D. (2006) · Acta Dermato Venereologica · doi:10.2340/00015555-0086 · Cited by 12
Why Military Personnel Fail to Keep Medical Appointments
Thornton, R., & Ballard, K. (2008) · Journal of the Royal Army Medical Corps · doi:10.1136/jramc-154-01-08 · Cited by 12
Listening to patients in the National Health Service: a selective review of literature on patients' views about outpatient services in British hospitals
Lorentzon, M., Salisbury, C., Bruster, S., & Weston, D. (1996) · Journal of Nursing Management · doi:10.1111/j.1365-2834.1996.tb00045.x · Cited by 12
Influence of a Nurse Practitioner on Non-Attendance Rate for Barium Enema
Scott, M., Allen, S., Bamford, A., Walshe, M., & Clark, C. L. I. (2002) · Journal of the Royal Society of Medicine · doi:10.1177/014107680209500906 · Cited by 11
Non-Attendances at a Marital and Sexual Difficulties Clinic: a Controlled Intervention Study
Huws, R. (1992) · International Journal of Social Psychiatry · doi:10.1177/002076409203800409 · Cited by 11
Characteristics of patients in a psychiatric follow-up clinic
Shah, A. K., & Lynch, S. (1990) · Psychiatric Bulletin · doi:10.1192/pb.14.3.153 · Cited by 11
Inequality of use of Cancer Genetics Services by members of breast, ovarian and colorectal cancer families in South East Scotland
Holloway, S. M., Bernhard, B., Campbell, H. J., Cetnarskyj, R., & Lam, W. W. K. (2008) · Familial Cancer · doi:10.1007/s10689-008-9184-x · Cited by 10
An Evaluation of Initial Non-attendance Rates for Physiotherapy
Armitstead, J. (1997) · Physiotherapy · doi:10.1016/s0031-9406(05)65968-8 · Cited by 9
Estudio de la inasistencia a las citaciones en consulta en un servicio de dermatología
Fonseca, E., Vázquez, P. B., Mata, P., Pita, S., & Muiño, M. L. (2001) · Piel · doi:10.1016/s0213-9251(01)72509-9 · Cited by 9
The effect of a ‘recall‐system’ in the treatment of alcoholic patients
Scivoletto, S., de Andrade, A. G., & Castel, S. (1992) · British Journal of Addiction · doi:10.1111/j.1360-0443.1992.tb02005.x · Cited by 9
Absentismo de pacientes a la consulta externa especializada en un hospital de tercer nivel en España
Pereira-Victorio, C. J., Vázquez-Molinero, A., Lizán-García, M., Gómez-Guardiola, J. L., & López‐Valcárcel, B. G. (2016) · Medicina General y de Familia · doi:10.1016/j.mgyf.2016.02.002 · Cited by 9
Why patients fail to attend for ENT operations: a one-year prospective audit
Hampal, S., & Flood, L. M. (1992) · Clinical Otolaryngology · doi:10.1111/j.1365-2273.1992.tb01830.x · Cited by 9
Non-admission or non-invitation? A case-control study of failed admissions.
Frankel, S., Farrow, A., & West, R. R. (1989) · BMJ · doi:10.1136/bmj.299.6699.598 · Cited by 9
Self-citation
Palliative medicine outpatient clinic ‘no-shows’: retrospective review
Alcalde-Castro, J., Pope, A. J., Zhang, Y., al‐Awamer, A., Banerjee, S., Lau, J., Mak, E., O'Connor, B., Saltman, A., Wentlandt, K., et al. (2021) · BMJ Supportive & Palliative Care · doi:10.1136/bmjspcare-2021-003414 · Cited by 8
What is interfering with attendance in adult psychiatric out patients clinics?
Al-Namlah, R. A. (2006) · Neurosciences · doi:10.17712/1658-3183.1445 · Cited by 8
Development and validation of nonattendance predictive models for scheduled adult outpatient appointments in different medical specialties
Giunta, D. H., Huespe, I. A., Serena, M. A., Luna, D. R., & de Quirós, F. G. B. (2022) · The International Journal of Health Planning and Management · doi:10.1002/hpm.3590 · Cited by 7
Absentismo de pacientes citados en las consultas de Atención Especializada en el Consorcio Aragonés Sanitario de Alta Resolución: repercusiones económicas y demoras
Guerrero, M. A., & Gorgemans, S. (2009) · XVI Encuentro de Economía Pública: 5 y 6 de febrero de 2009 : Palacio de Congresos de Granada, 2009, ISBN 978-84-691-8950-4 · Cited by 7
Treatment dropout of patients in N ational C ontinuing M anagement and I ntervention P rogram for P sychoses in G uangdong Province from 2006 to 2009: Implication for mental health service reform in C hina
Ma, N., Liu, J., Wang, X., Gan, Y., Ma, H., Ng, C. H., Jia, F., & Yu, X. (2012) · Asia-Pacific Psychiatry · doi:10.1111/j.1758-5872.2011.00172.x · Cited by 6
Engagement and early termination of contact with a community‐based early intervention service for personality disorder in young adults
Farrand, P. A., Booth, N. J., Gilbert, T. P., & Lankshear, G. (2009) · Early Intervention in Psychiatry · doi:10.1111/j.1751-7893.2009.00134.x · Cited by 8
Listening to patients in the National Health Service: a selective review of literature on patients' views about outpatient services in British hospitals
Lorentzon, M., Salisbury, C., Bruster, S., & Weston, D. (1996) · Journal of Nursing Management · doi:10.1046/j.1365-2834.1996.02075.x · Cited by 6
Non-attendance of occupational therapy and physiotherapy appointments at a Western Cape rehabilitation centre: A description of associated factors
de Klerk, S., Eloff, L., Naudé, Z., Boon, A., Carelse, M., Michaela, S., & Zaidi, M. (2019) · South African Journal of Occupational Therapy · doi:10.17159/2310-3833/2019/vol49n3a9 · Cited by 5
Predictors of Specialty Outpatient Palliative Care Utilization Among Persons With Serious Illness
Barker, P. C., Yamarik, R. L. L., Adeyemi, O. J., Cuthel, A. M., Flannery, M., Siman, N., Goldfeld, K. S., & Grudzen, C. R. (2024) · Journal of Pain and Symptom Management · doi:10.1016/j.jpainsymman.2024.08.004 · Cited by 4
WHY DO CARDIOLOGY OUT-PATIENT APPOINTMENTS FAIL IN SAUDI ARABIA?
Al-Khadra, A. H., Magbool, G. M., Wosornu, L., Al-Awdah, S., Qutub, H. O., & Al-Khatib, R. (1992) · International Journal for Quality in Health Care · doi:10.1093/oxfordjournals.intqhc.a036730 · Cited by 4
Factors influencing non-attendance to scheduled eye surgery in rural Swaziland
Norris, A. J. S., & Norris, C. E. (2019) · African vision and eye health · doi:10.4102/aveh.v78i1.490 · Cited by 4
Audit of assessment interview at a marital and sexual difficulties clinic
Huws, R., & Wong, T. I. (1993) · Sexual and Marital Therapy · doi:10.1080/02674659308404500 · Cited by 4
Non-attendance at the ent outpatient clinic
Sharma, S., Cruise, A., Salamasi, H., & Narula, A. (2014) · Bulletin of The Royal College of Surgeons of England · doi:10.1308/003588414x13814021677197 · Cited by 3
Emergency psychiatry: a neglected area of a Cinderella service?
Kehoe, R., & Pullen, I. (1992) · Irish Journal of Psychological Medicine · doi:10.1017/s0790966700013574 · Cited by 3
Non-attendance or non-invitation?
Davidson, I. A. (1989) · BMJ · doi:10.1136/bmj.299.6690.53-b · Cited by 3
An Audit of Occupational Therapy Outpatient Attendance
Green, A. (1997) · British Journal of Occupational Therapy · doi:10.1177/030802269706000902 · Cited by 2

Authors: Frankel, S., Farrow, A., & West, R.
Affiliations: University of Wales (GB)
ORCID: Farrow, A.
Venue: BMJ
Publisher: BMJ
Published: 1989-05-20
Volume: 298
Issue: 6684
Pages: 1343-1345
ISSN: 0007-1447 (ISSN-L)
0959-8138
1468-5833
DOI: 10.1136/bmj.298.6684.1343
PMC: PMC1836620
OpenAlex: W2046379709
Cited by: 131
References: 13
Citations by year: 2024: 1 · 2023: 1 · 2022: 1 · 2021: 3 · 2020: 4 · 2019: 5 · 2018: 2 · 2017: 2 · 2016: 3 · 2015: 1 · 2014: 5 · 2012: 7
FWCI: 28.24
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.bmj.com/company/legal-information/terms-conditions/legal-information/tdm-licencepolicy (tdm)
Locations: BMJ (publishedVersion)
Europe PMC (PubMed Central) (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
Brunel University Research Archive (BURA) (Brunel University London) (submittedVersion)
Topics: Social Sciences › Decision Sciences › Management Science and Operations Research › Healthcare Operations and Scheduling Optimization
Health Sciences › Medicine › Emergency Medicine › Emergency and Acute Care Studies
Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Keywords: missed appointments, patient factors, health service factors, outpatient clinics
MeSH terms: Adolescent, Adult, Age Factors, Aged, Appointments and Schedules, Female, Hospitals, General, Humans, Male, Middle Aged, Outpatient Clinics, Hospital, Patient Acceptance of Health Care, Sex Factors, Time Factors, Wales

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Non-attendance or non-invitation? A case-control study of failed outpatient appointments

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Self-check

Citations

Cites

Cited by

Related

Metadata

Record

About these checks