Ask patients “What matters to you?” rather than “What's the matter?”
Abstract
This can help reframe interactions in a more patient centered way
Integrity signals
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Each is checked against this paper’s own text: does it say what the citing paper says it does?
For qualitative studies, a twelve point review criteria were used.
“for qualitative studies a twelve point review criteria 106,107 were used.”
From Integrated care for people with long-term mental and physical health conditions in low-income and middle-income countries (2019) · cites this paper as [107]
Cites
Crossing the Quality Chasm: A New Health System for the 21st Century
Baker, A. (2001) · BMJ · doi:10.1136/bmj.323.7322.1192 · Cited by 10,754 · see citing works
The impact of patient-centered care on outcomes.
Stewart, M., Brown, J. B., DONNER, A. P., McWhinney, I. R., Oates, J., Weston, W. W., & Jordan, J. (2000) · PubMed · Cited by 2,508 · see citing works
The Values and Value of Patient-Centered Care
Epstein, R. M., & Street, R. L. (2011) · The Annals of Family Medicine · doi:10.1370/afm.1239 · Cited by 1,956 · see citing works
How effective are expert patient (lay led) education programmes for chronic disease?
Griffiths, C., Foster, G., Ramsay, J., Eldridge, S. M., & Taylor, S. J. (2007) · BMJ · doi:10.1136/bmj.39227.698785.47 · Cited by 235 · see citing works
Barriers to patient involvement in health service planning and evaluation: An exploratory study
Gagliardi, A. R., Lemieux‐Charles, L., Brown, A. D., Sullivan, T. J., & Goel, V. (2007) · Patient Education and Counseling · doi:10.1016/j.pec.2007.09.009 · Cited by 141 · see citing works
Patients’ Understanding of Their Hospitalizations and Association With Satisfaction
Kebede, S., Shihab, H. M., Berger, Z. D., Shah, N. G., Yeh, H., & Brotman, D. J. (2014) · JAMA Internal Medicine · doi:10.1001/jamainternmed.2014.3765 · Cited by 21 · see citing works
Self-citationLocatelli, S. M., Hill, J. N., Bokhour, B. G., Krejci, L., Fix, G. M., Mueller, N., Solomon, J., Lukas, C. V., & LaVela, S. L. (2015) · Healthcare · doi:10.1016/j.hjdsi.2015.04.005 · Cited by 12 · see citing works
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Thornicroft, G., Ahuja, S., Barber, S., Chisholm, D., Collins, P. Y., Docrat, S., Fairall, L., Lempp, H., Niaz, U., Ngo, V., et al. (2019) · The Lancet Psychiatry · doi:10.1016/s2215-0366(18)30298-0 · Cited by 138 · see citing works
- Authors
- Kebede, S.
- Affiliations
- Johns Hopkins University (US)
- Corresponding author
- Kebede, Sosena
- Venue
- BMJ
- Publisher
- BMJ
- Published
- 2016-07-22
- Volume
- 354
- Pages
- i4045
- ISSN
- 1756-1833 (ISSN-L)
- OpenAlex
- W2506795919
- Cited by
- 52
- References
- 7
- Citations by year
- 2026: 5 · 2025: 7 · 2024: 7 · 2023: 2 · 2022: 4 · 2021: 10 · 2020: 4 · 2019: 5 · 2018: 3 · 2017: 5
- FWCI
- 8.06
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- BMJ (publishedVersion)
- PubMed (publishedVersion)
- HighWire Press Open Archive (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- patient-centered care, patient-provider communication, patient engagement, doctor-patient interaction
- MeSH terms
- Humans, Patient Participation, Patients, Physician-Patient Relations, Patient-Centered Care
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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