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Cited by 473Innovative Human-Technology InteractionUsability and User Interface DesignPersona Design and Applications

The DOI matches its Crossref record; 60 of the 60 references it cites were found in a registry or an index.

Empathy and experience in HCI

Open access
Wright, Peter, McCarthy, John·2008·Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DOI 10.1145/1357054.1357156
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Abstract

For a decade HCI researchers and practitioners have been developing methods, practices and designs 'for the full range of human experience'. On the one hand, a variety of approaches to design, such as aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience and particular approaches to intervening in interactive experience have become focal. On the other, a variety of approaches to understanding users and user experience, based on narrative, biography, and role-play have been developed and deployed. These developments can be viewed in terms of one of the seminal commitments of HCI, 'to know the user'. Empathy has been used as a defining characteristic of designer-user relationships when design is concerned with user experience. In this article, we use 'empathy' to help position some emerging design and user-experience methodologies in terms of dynamically shifting relationships between designers, users, and artefacts.

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Crossref · 10.1145/1357054.1357156

Cites

60 of 60 references verified0 citation errors · 0 not checkable

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Citations

Cites

Show all 60 references

Research works printed but not linked: 8

  1. 10.5555/1139008.1139026 · DOI
  2. 10.5555/513034 · DOI
  3. Koskinen , I. Mattelmäki , T. and Battarbee , K . (eds.). Empathic Design: User Experience in Product Design . IT-Press , Helsinki , 2003 . Koskinen, I. Mattelmäki, T. and Battarbee, K. (eds.). Empathic Design: User Experience in Product Design. IT-Press, Helsinki, 2003.
  4. Mattelmäki , T. and Battarbee , K . Empathy Probes. In Proc. Participatory Design Conference 2002 , CPSR Palo Alto ( 2002 ), 266--271. Mattelmäki, T. and Battarbee, K. Empathy Probes. In Proc. Participatory Design Conference 2002, CPSR Palo Alto (2002), 266--271.
  5. 10.5555/1044942 · DOI
  6. McCarthy , J. and Wright , P . Putting felt-life at the centre of HCI . In Proc. ECCE'12 , EACE Press ( 2004 ), 127--134. McCarthy, J. and Wright, P. Putting felt-life at the centre of HCI. In Proc. ECCE'12, EACE Press (2004), 127--134.
  7. McCarthy , J. and Wright , P . A dialogical approach to experience: Uncovering critical potential . The Virtual 2006 Conference , Stockholm. Sweden. McCarthy, J. and Wright, P. A dialogical approach to experience: Uncovering critical potential. The Virtual 2006 Conference, Stockholm. Sweden.
  8. 10.5555/1139008.1139016 · DOI

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Metadata

Authors
Wright, P., & McCarthy, J.
Affiliations
  • Sheffield Hallam University (GB)
  • University College Cork (IE)
ORCID
Wright, Peter
Venue
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2008-04-06
Pages
637-646
DOI
10.1145/1357054.1357156
OpenAlex
W1965931250
Cited by
473
References
60
Citations by year
2026: 11 · 2025: 77 · 2024: 28 · 2023: 23 · 2022: 30 · 2021: 32 · 2020: 28 · 2019: 23 · 2018: 30 · 2017: 23 · 2016: 28 · 2015: 22 · 2014: 27 · 2013: 20 · 2012: 25
FWCI
11.83
Type
conference paper
Language
en
Open access
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion)
  • Newcastle University ePrints (Newcastle Univesity)
Funders
Engineering and Physical Sciences Research Council
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Human-Computer Interaction › Persona Design and Applications
Keywords
empathy, user experience, designer-user relationship, affective design, aesthetic design, ludic design, narrative, role play, design methodology, artifacts

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