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Empathy and experience in HCI

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Wright, Peter, McCarthy, John·2008·Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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Abstract

For a decade HCI researchers and practitioners have been developing methods, practices and designs 'for the full range of human experience'. On the one hand, a variety of approaches to design, such as aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience and particular approaches to intervening in interactive experience have become focal. On the other, a variety of approaches to understanding users and user experience, based on narrative, biography, and role-play have been developed and deployed. These developments can be viewed in terms of one of the seminal commitments of HCI, 'to know the user'. Empathy has been used as a defining characteristic of designer-user relationships when design is concerned with user experience. In this article, we use 'empathy' to help position some emerging design and user-experience methodologies in terms of dynamically shifting relationships between designers, users, and artefacts.

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10.5555/1139008.1139026 · DOI
10.5555/513034 · DOI
Koskinen , I. Mattelmäki , T. and Battarbee , K . (eds.). Empathic Design: User Experience in Product Design . IT-Press , Helsinki , 2003 . Koskinen, I. Mattelmäki, T. and Battarbee, K. (eds.). Empathic Design: User Experience in Product Design. IT-Press, Helsinki, 2003.
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McCarthy , J. and Wright , P . Putting felt-life at the centre of HCI . In Proc. ECCE'12 , EACE Press ( 2004 ), 127--134. McCarthy, J. and Wright, P. Putting felt-life at the centre of HCI. In Proc. ECCE'12, EACE Press (2004), 127--134.
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10.5555/1139008.1139016 · DOI

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Authors: Wright, P., & McCarthy, J.
Affiliations: Sheffield Hallam University (GB)
University College Cork (IE)
ORCID: Wright, Peter
Venue: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publisher: ACM
Published: 2008-04-06
Pages: 637-646
DOI: 10.1145/1357054.1357156
OpenAlex: W1965931250
Cited by: 473
References: 60
Citations by year: 2026: 11 · 2025: 77 · 2024: 28 · 2023: 23 · 2022: 30 · 2021: 32 · 2020: 28 · 2019: 23 · 2018: 30 · 2017: 23 · 2016: 28 · 2015: 22 · 2014: 27 · 2013: 20 · 2012: 25
FWCI: 11.83
Type: conference paper
Language: en
Open access: green
doi.org
Licence: www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations: CHI Conference on Human Factors in Computing Systems (publishedVersion)
Newcastle University ePrints (Newcastle Univesity)
Funders: Engineering and Physical Sciences Research Council
Topics: Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Physical Sciences › Computer Science › Human-Computer Interaction › Persona Design and Applications
Keywords: empathy, user experience, designer-user relationship, affective design, aesthetic design, ludic design, narrative, role play, design methodology, artifacts

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