CoChat
Sign Up
Cited by 67Social Robot Interaction and HRISpeech and dialogue systemsAI in Service Interactions

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

I'm sorry, Dave: i'm afraid i won't do that: social aspects of human-agent conflict

Takayama, Leila, Groom, Victoria, Nass, Clifford·2009·Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DOI 10.1145/1518701.1519021
Open this paper in CoChat — free account

Abstract

As computational agents become more sophisticated, it will frequently be necessary for the agents to disagree with users. In these cases, it might be useful for the agent to use politeness strategies that defuse the person's frustrations and preserve the human-computer relationship. One such strategy is distancing, which we implemented by spatially distancing an agent's voice from its body. In a 2 (agent disagreement: none vs. some) x 2 (agent voice location: on robotic body vs. in control box) between-participants experiment, we studied the effects of agent disagreement and agent voice location in a collaborative human-agent desert survival task (N=40). People changed their answers more often when agents disagreed with them and felt more similar to agents that always agreed with them, even when substantive content was identical. Strikingly, people felt more positively toward the disagreeing agent whose voice came from a separate control box rather than from its body; for agreement, the body-attached voice was preferred.

Overview

Integrity signals

Registry

Crossref · 10.1145/1518701.1519021

Cites

2 of 2 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Show all 2 references

Research works printed but not linked: 31

  1. Black , A. W. and Lenzo , K. A . Building synthetic voices . Language Technologies Institute, Carnegie Mellon University and Cepstral LLC. http://festvox.org/bsv/ Black, A. W. and Lenzo, K. A. Building synthetic voices. Language Technologies Institute, Carnegie Mellon University and Cepstral LLC. http://festvox.org/bsv/
  2. 10.1109/ROMAN.2004.1374820 · DOI
  3. 10.1109/IROS.2005.1545011 · DOI
  4. Brown , P. and Levinson , S.C . Politeness: Some universals in language usage . Cambridge University Press , Cambridge, UK , 1978 . Brown, P. and Levinson, S.C. Politeness: Some universals in language usage. Cambridge University Press, Cambridge, UK, 1978.
  5. 10.1145/642611.642660 · DOI
  6. 10.1145/997078.997103 · DOI
  7. Geertz , C. The interpretation of cultures . Basic Books , New York, NY, USA , 2000 . Geertz, C. The interpretation of cultures. Basic Books, New York, NY, USA, 2000.
  8. Goffman , E. The Presentation of Self in Everyday Life . Anchor Books , New York, NY, USA , 1959 . Goffman, E. The Presentation of Self in Everyday Life. Anchor Books, New York, NY, USA, 1959.
  9. Groom , V. and Nass , C . Can robots Be teammates?: Benchmarks and predictors of failure in human-robot teams. Interaction Studies ( 2008 ), 8(3), 483--500. Groom, V. and Nass, C. Can robots Be teammates?: Benchmarks and predictors of failure in human-robot teams. Interaction Studies (2008), 8(3), 483--500.
  10. 10.1016/0022-1031(86)90040-5 · DOI
  11. 10.1177/1534484305275847 · DOI
  12. Kubrick , S. 2001 : A Space Odyssey. MGM ( 1968 ). Kubrick, S. 2001: A Space Odyssey. MGM (1968).
  13. 10.1145/1121241.1121270 · DOI
  14. Lafferty , J.C. and Eady , P.M . The desert survival problem . Experimental Learning Methods , Plymouth, MI , 1974 . Lafferty, J.C. and Eady, P.M. The desert survival problem. Experimental Learning Methods, Plymouth, MI, 1974.
  15. Lee , K.M. Presence , explicated. Communication Theory 14 ( 2004 ), 27--50. Lee, K.M. Presence, explicated. Communication Theory 14 (2004), 27--50.
  16. 10.1016/j.ijhcs.2006.05.002 · DOI · Paper page
  17. Maglio , P. , Matlock , T. , Gould , S.J. , Koons , D. and Campbell , C.S . On understanding discourse in human-computer interaction . Proc. Cog Sci 2002 , LEA ( 2002 ), 602--607. Maglio, P., Matlock, T., Gould, S.J., Koons, D. and Campbell, C.S. On understanding discourse in human-computer interaction. Proc. Cog Sci 2002, LEA (2002), 602--607.
  18. 10.1145/1121241.1121311 · DOI
  19. Nass , C. and Brave , S.B . Wired For Speech . MIT Press , Cambridge, MA, USA , 2005 . Nass, C. and Brave, S.B. Wired For Speech. MIT Press, Cambridge, MA, USA, 2005.
  20. 10.1111/j.1468-2958.1993.tb00311.x · DOI
  21. Nass , C. , Takayama , L. and Brave , S.B . Social Consistency. In Zhang, P. and Galletta, D. (Eds.), Human-Computer Interaction in Management Information Systems: Foundations, M. E . Sharpe , Armonk, NY, USA , 2006 . Nass, C., Takayama, L. and Brave, S.B. Social Consistency. In Zhang, P. and Galletta, D. (Eds.), Human-Computer Interaction in Management Information Systems: Foundations, M. E. Sharpe, Armonk, NY, USA, 2006.
  22. Nielsen , J. Coordinating User Interfaces for Consistency . Morgan Kaufmann , San Francisco, CA, USA , 2002 . Nielsen, J. Coordinating User Interfaces for Consistency. Morgan Kaufmann, San Francisco, CA, USA, 2002.
  23. Patel , K. , Bailenson , J.N. , Hack-Jung , S. , Diankov , R. and Bajcsy , R . The effects of fully immersive virtual reality on the learning of physical tasks . Proc. Presence 2006 , ISPR ( 2006 ). Patel, K., Bailenson, J.N., Hack-Jung, S., Diankov, R. and Bajcsy, R. The effects of fully immersive virtual reality on the learning of physical tasks. Proc. Presence 2006, ISPR (2006).
  24. 10.1145/1121241.1121280 · DOI
  25. 10.1145/1228716.1228736 · DOI
  26. Reeves , B. and Nass , C . The Media Equation . Cambridge University Press , New York, NY , CA, USA, 1996 . Reeves, B. and Nass, C. The Media Equation. Cambridge University Press, New York, NY, CA, USA, 1996.
  27. 10.1145/1121241.1121249 · DOI
  28. 10.1177/009365000027006001 · DOI
  29. Takayama , L. Throwing voices: Investigating the psychological effects of the spatial location of projected voices. Dissertation ( 2008 ). Takayama, L. Throwing voices: Investigating the psychological effects of the spatial location of projected voices. Dissertation (2008).
  30. 10.1145/1228716.1228759 · DOI
  31. 10.1145/1121241.1121273 · DOI

Cited by

Sorted by citations

Metadata

Authors
Takayama, L., Groom, V., & Nass, C.
Affiliations
  • Willow Garage, Menlo Park, CA, USA
  • Stanford University (US)
ORCID
Takayama, Leila
Venue
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2009-04-04
Pages
2099-2108
DOI
10.1145/1518701.1519021
OpenAlex
W2111633154
Cited by
67
References
2
Citations by year
2026: 2 · 2025: 6 · 2024: 5 · 2023: 3 · 2022: 7 · 2021: 5 · 2020: 3 · 2019: 5 · 2018: 4 · 2017: 1 · 2016: 2 · 2015: 4 · 2014: 5 · 2013: 4 · 2012: 3
FWCI
5.53
Type
conference paper
Language
en
Open access
closed
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
CHI Conference on Human Factors in Computing Systems (publishedVersion)
Funders
National Science Foundation
Topics
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
politeness strategies, distancing, human-computer interaction, user acceptance, collaborative tasks

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review