The DOI matches its Crossref record.
Informal workplace communication: what is it like and how might we support it?
Abstract
Article Free Access Share on Informal workplace communication: what is it like and how might we support it? Authors: Steve Whittaker Lotus Development Corporation, 1 Rogers St., Cambridge, MA and Office Appliances Dept., Hewlett-Packard Laboratories, Filton Road, Bristol, BS12 6QZ, UK Lotus Development Corporation, 1 Rogers St., Cambridge, MA and Office Appliances Dept., Hewlett-Packard Laboratories, Filton Road, Bristol, BS12 6QZ, UKView Profile , David Frohlich Office Appliances Dept., Hewlett-Packard Laboratories, Filton Road, Bristol, BS12 6QZ, UK Office Appliances Dept., Hewlett-Packard Laboratories, Filton Road, Bristol, BS12 6QZ, UKView Profile , Owen Daly-Jones Office Appliances Dept., Hewlett-Packard Laboratories, Filton Road, Bristol, BS12 6QZ, UK and Dept. of Psychology, U. of York, York Y01 5DD, UK Office Appliances Dept., Hewlett-Packard Laboratories, Filton Road, Bristol, BS12 6QZ, UK and Dept. of Psychology, U. of York, York Y01 5DD, UKView Profile Authors Info & Claims CHI '94: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsApril 1994 Pages 131–137https://doi.org/10.1145/191666.191726Published:24 April 1994Publication History 152citation9,908DownloadsMetricsTotal Citations152Total Downloads9,908Last 12 Months1,587Last 6 weeks338 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
Interaction and outeraction: instant messaging in action
Nardi, B. A., Whittaker, S., & Bradner, E. (2000) · Proceedings of the 2000 ACM conference on Computer supported cooperative work · doi:10.1145/358916.358975 · Cited by 1,079
Self-citationHow and why people Twitter: the role that micro-blogging plays in informal communication at work
Zhao, D., & Rosson, M. B. (2009) · Proceedings of the 2009 ACM International Conference on Supporting Group Work · doi:10.1145/1531674.1531710 · Cited by 868
Luff, P., & Heath, C. (1998) · Proceedings of the 1998 ACM conference on Computer supported cooperative work · doi:10.1145/289444.289505 · Cited by 560
Dealing with mobility: understanding access anytime, anywhere
Perry, M., O'hara, K., Sellen, A., Brown, B., & Harper, R. (2001) · ACM Transactions on Computer-Human Interaction · doi:10.1145/504704.504707 · Cited by 537
Group awareness in distributed software development
Gutwin, C., Penner, R., & Schneider, K. (2004) · Proceedings of the 2004 ACM conference on Computer supported cooperative work · doi:10.1145/1031607.1031621 · Cited by 388
Metadata
- Authors
- Whittaker, S., Frohlich, D., & Daly-Jones, O.
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 1994-04-24
- Pages
- 131-137
- OpenAlex
- W2157801514
- Cited by
- 413
- References
- 0
- FWCI
- 6.91
- Type
- conference paper
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Informal workplace communication: what is it like and how might we support it? https://app.cochat.ai/papers/10.1145/191666.191726
- The paper
- Whittaker, S., Frohlich, D., & Daly-Jones, O. (1994). Informal workplace communication: what is it like and how might we support it? Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/191666.191726
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
