“I love the system---I just don't use it!”
Open accessAbstract
This paper addresses how studies of work can provide the basis for redesigning existing information technology (IT).The paper reports on a field study of the differences in work practices of hospitaIs using a computer system and hospitals not using the system.We shall present the variety of strategies healthcare workers have adopted to coordinate their widely distributed activities, and discuss the consequences for these strategies when using the computer system.The paper concludes that the design of groupware should recognize the multiplicity of artifacts in the workplace (both manual and computational) and the need for interconnecting groupware with Information Systems.
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If computer technology does not take into account support for the dynamic development, change, and breakdown in cooperation, the system fails.
“If computer technology does not take into account support for the dynamic development, change, and breakdown in cooperation the system fails.”
From Designing for the dynamics of cooperative work activities (1998) · cites this paper as [3]
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Cites
Handbook of Qualitative Research
Crozier, G., Denzin, N., & Lincoln, Y. (1994) · British Journal of Educational Studies · doi:10.2307/3121684 · Cited by 26,636 · see citing works
Coordination mechanisms: Towards a conceptual foundation of CSCW systems design
Schmidt, K., & Simone, C. (1996) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/bf00133655 · Cited by 822 · see citing works
Workflow From Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor
Bowers, J., Button, G., & Sharrock, W. (1995) · Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work ECSCW ’95 · doi:10.1007/978-94-011-0349-7_4 · Cited by 352 · see citing works
The coordination of work activities: Cooperation and conflict in a hospital context
Symon, G., Long, K., & Ellis, J. (1996) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/bf00141934 · Cited by 148 · see citing works
Flagged first, then by citations
Research works printed but not linked: 9
- Bardram, J.E. Plans as Situated Action: An Activity Theory Approach tci Workflow Systems. In Proceed- ings of the 5th European Conference on CSCW, Kliiwer Academic Publishers, 1997.
- Cicourel, A.V. The Integration of Distributed Kno&- edge in Collaborative Medical Diagnosis. In Galegher, J., Kraut, R. & Egido, C. (Eds.) Zntellectuul Teamwork: Social and Technological Foundations of Cooperative Work LEA, Hillsdale NJ, 1990,221-242.
- De Michelis, G. et al. Cooperative Information Sys: terns: A Manifesto. In Papazoglou, M.P. & Schlageter, G. (Eds.) Cooperative Information Systems: Trends and Directions. Academic-Press, 1997
- Grudin, G. & Palen, L. Why Groupware Succeeds: Discretion or Mandate? In Proceedings of the 4th European Conference on CSCW. Kliiwer, 1995, 263- 278.
- Jordan, B. Ethnographic Workplace Studies and CSCW. In Shapiro, D., Tauber, M. & Traunmiiller, R. (Eds.) The Design of Computer Supported Cooperative Work and Groupware Systems. Elsevier, Amsterdam, 1996.
- Kensing, F. & Madsen, K.H. Generating Visions: Fu- ture Workshops and Metaphorical Design. In Green- baum, J. & Kyng, M. (Eds.) Design at Work: Coop erutive Design of Computer Systems, LEA, Hillsdalc NJ, 1991.
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- Winograd, T. Categories, Discipline, and Social Coor- dination. Computer Supported Cooperative Work, 2, 1994,191-197. cal records. In Proceedings of CSCw'96. 1996, ACM.
Cited by
Sorted by citations
Designing for the dynamics of cooperative work activities
Bardram, J. (1998) · Proceedings of the 1998 ACM conference on Computer supported cooperative work · doi:10.1145/289444.289483 · Cited by 188 · see citing works
Self-citationTemporality in Medical Work: Time also Matters
Reddy, M. C., Dourish, P., & Pratt, W. (2006) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-005-9010-z · Cited by 164 · see citing works
- Authors
- Bardram, J. E.
- Affiliations
- Aarhus University (DK)
- Corresponding author
- Bardram, Jakob E.
- ORCID
- Bardram, Jakob E.
- Venue
- Proceedings of the international ACM SIGGROUP conference on Supporting group work : the integration challenge the integration challenge - GROUP '97
- Publisher
- ACM Press
- Published
- 1997
- Pages
- 251-260
- OpenAlex
- W2033038772
- Cited by
- 67
- References
- 4
- Citations by year
- 2022: 2 · 2021: 1 · 2019: 2 · 2017: 1 · 2016: 1 · 2015: 1 · 2014: 4 · 2013: 1 · 2012: 4
- FWCI
- 6.31
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International ACM SIGGROUP Conference on Supporting Group Work (GROUP) (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Keywords
- groupware design, healthcare workers, coordination strategies, distributed work
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