Escaping from Children's Abuse of Social Robots
Abstract
Social robots working in public space often stimulate children's curiosity. However, sometimes children also show abusive behavior toward robots. In our case studies, we observed in many cases that children persistently obstruct the robot's activity. Some actually abused the robot by saying bad things, and at times even kicking or punching the robot. We developed a statistical model of occurrence of children's abuse. Using this model together with a simulator of pedestrian behavior, we enabled the robot to predict the possibility of an abuse situation and escape before it happens. We demonstrated that with the model the robot successfully lowered the occurrence of abuse in a real shopping mall.
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Research on children's abusive behaviour towards robots in shopping malls revealed that children typically did not stop misbehaving until their parents stopped them or they got bored.
“Research on children's abusive behaviour towards robots in shopping malls revealed, that children typically did not stop such misbehavior until their parents (their authority figure) stopped them or they got bored [8].”
From Taxonomy of Trust-Relevant Failures and Mitigation Strategies (2020) · cites this paper as [8]
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Cameron, D. S., Collins, E. C., de Saille, S., Eimontaite, I., Greenwood, A., & Law, J. (2023) · International Journal of Social Robotics · doi:10.1007/s12369-023-01048-3 · Cited by 15 · see citing works
Winkle, K., & Mulvihill, N. (2024) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1145/3610977.3634938 · Cited by 14 · see citing works
Nakamori, Y., HIROI, Y., & Ito, A. (2018) · ROBOMECH Journal · doi:10.1186/s40648-018-0122-x · Cited by 14 · see citing works
Song, S., Baba, J., Nakanishi, J., Yoshikawa, Y., & Ishiguro, H. (2022) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1109/hri53351.2022.9889665 · Cited by 13 · see citing works
Exploiting Augmented Reality for Extrinsic Robot Calibration and Eye-based Human-Robot Collaboration
Weber, D., Kasneci, E., & Zell, A. (2022) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1109/hri53351.2022.9889538 · Cited by 13 · see citing works
Opening Up Human-Robot Collaboration
Reeves, S., Pelikan, H. R. M., & Cantarutti, M. N. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3757640 · Cited by 12 · see citing works
Unconventional Concerns for Human-Centered Artificial Intelligence
Cheruvu, R. (2022) · Computer · doi:10.1109/mc.2022.3170423 · Cited by 12 · see citing works
A Framework to Study and Design Communication with Social Robots
Kunold, L., & Onnasch, L. (2022) · Robotics · doi:10.3390/robotics11060129 · Cited by 11 · see citing works
The Human Behind the Robot: Rethinking the Low Social Status of Service Robots
Babel, F., Höck, P., Winkle, K., Torre, I., & Tom Ziemke, B. (2024) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1145/3610978.3640763 · Cited by 11 · see citing works
Preventing Robot Abuse through Emotional Robot Responses
Connolly, J. (2020) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1145/3371382.3377433 · Cited by 11 · see citing works
Design of an Assistive Robot for Infant Mobility Interventions
Vinoo, A., Case, L., Zott, G. R., Raja, J., Helmi, A., Logan, S. W., & Fitter, N. T. (2021) · IEEE RO-MAN · doi:10.1109/ro-man50785.2021.9515415 · Cited by 11 · see citing works
Enabling Harmonized Human-Robot Interaction in a Public Space
Kanda, T. (2017) · Springer eBooks · doi:10.1007/978-4-431-56535-2_4 · Cited by 10 · see citing works
Self-citationParent and Educator Concerns on the Pedagogical Use of AI-Equipped Social Robots
Perella-Holfeld, F., Sallam, S., Petrie, J., Gómez, R., Irani, P., & Sakamoto, Y. (2024) · Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies · doi:10.1145/3678556 · Cited by 10 · see citing works
What is robot abuse? A sociotechnical definition
Rezzani, A., Menéndez-Blanco, M., Bushman, B. J., & Angeli, A. D. (2025) · Behaviour and Information Technology · doi:10.1080/0144929x.2025.2462268 · Cited by 9 · see citing works
Parent Disciplining Styles to Prevent Children's Misbehaviors toward a Social Robot
Pérez, J. G., Hiraki, K., Kanakogi, Y., & Kanda, T. (2019) · International Conference on Human-Agent Interaction (HAI) · doi:10.1145/3349537.3351903 · Cited by 9 · see citing works
Self-citationValue Alignment, Fair Play, and the Rights of Service Robots
Estrada, D. (2018) · Proceedings of the AAAI/ACM Conference on AI Ethics and Society · doi:10.1145/3278721.3278730 · Cited by 9 · see citing works
Rossmy, B., Völkel, S. T., Naphausen, E., Kimm, P., Wiethoff, A., & Muxel, A. (2020) · Designing Interactive Systems Conference · doi:10.1145/3357236.3395542 · Cited by 9 · see citing works
Not All Who Wander Are Lost: A Localization-Free System for In-the-Wild Mobile Robot Deployments
Nanavati, A., Walker, N., Taber, L., Mavrogiannis, C., Takayama, L. A., Çakmak, M., & Srinivasa, S. S. (2022) · ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1109/hri53351.2022.9889620 · Cited by 9 · see citing works
"Please Be Nice": Robot Responses to User Bullying - Measuring Performance Across Aggression Levels
Luo, Y., Liu, S., Wu, D., Wang, H., & Pan, Y. (2024) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642290 · Cited by 8 · see citing works
Investigation of Low-Moral Actions by Malicious Anonymous Operators of Avatar Robots
Shaheen, T., Brščić, D., & Kanda, T. (2024) · ACM Transactions on Human-Robot Interaction · doi:10.1145/3696466 · Cited by 8 · see citing works
Self-citationExpressing Anger with Robot for Tackling the Onset of Robot Abuse
Nishiwaki, K., Brščić, D., & Kanda, T. (2024) · ACM Trans. Hum. Robot Interact. · doi:10.1145/3696467 · Cited by 9 · see citing works
Self-citationA Media Architecture Approach for Designing the Next Generation of Urban Interfaces
Wiethoff, A., Hoggenmüeller, M., Rossmy, B., Hirsch, L. S., Hespanhol, L., & Tomitsch, M. (2021) · Interaction design & architecture(s)/ID&A Interaction design & architecture(s) · doi:10.55612/s-5002-048-001 · Cited by 8 · see citing works
Process of Escalating Robot Abuse in Children
Yamada, S., Kanda, T., & Tomita, K. (2023) · International Journal of Social Robotics · doi:10.1007/s12369-023-00987-1 · Cited by 8 · see citing works
Self-citationThe positive–negative–competence (PNC) model of psychological responses to representations of robots
Krpan, D., Booth, J. E., & Damien, A. (2023) · Nature Human Behaviour · doi:10.1038/s41562-023-01705-7 · Cited by 8 · see citing works
- Authors
- Brščić, D., Kidokoro, H., Suehiro, Y., & Kanda, T.
- Affiliations
- Advanced Telecommunications Research Institute International (JP)
- Venue
- Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction
- Publisher
- ACM
- Published
- 2015-03-02
- Pages
- 59-66
- OpenAlex
- W1979628236
- Cited by
- 204
- References
- 29
- Citations by year
- 2026: 17 · 2025: 15 · 2024: 29 · 2023: 16 · 2022: 25 · 2021: 25 · 2020: 19 · 2019: 21 · 2018: 18 · 2017: 8 · 2016: 8 · 2015: 3
- FWCI
- 21.69
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- ACM/IEEE International Conference on Human-Robot Interaction (HRI) (publishedVersion)
- Funders
- Core Research for Evolutional Science and Technology, Japan Science and Technology Agency
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Engineering › Control and Systems Engineering › Robotics and Automated Systems
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Keywords
- social robots, human-robot interaction
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