The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Why That Nao?: How Humans Adapt to a Conventional Humanoid Robot in Taking Turns-at-Talk
Open accessAbstract
This paper explores how humans adapt to a conventional humanoid robot. Video data of participants playing a charade game with a Nao robot were analyzed from a multimodal conversation analysis perspective. Participants soon adjust aspects of turn-design such as word selection, turn length and prosody, thereby adapting to the robot's limited perceptive abilities as they become apparent in the interaction. However, coordination of turns-at-talk remains troublesome throughout the encounter, as evidenced by overlapping turns and lengthy silences around possible turn endings. The study discusses how the robot design can be improved to support the problematic taking of turns-at-talk with humans. Two programming strategies to address the identified problems are presented: 1. to program the robot so that it will be systematically receptive at the equivalence to transition relevance places in human-human interaction, and 2. to make the robot preferably produce verbal actions that require a response in a conditional way, rather than making a response only possible.
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In the citing paper
“For example, a user may first orient to human social norms for timing their responses but, when this leads to trouble (e.g., the robot continuing its turn and thus overlapping with the user), users will adapt the turn-taking system by, among other things, leaving longer gaps before responding (Pelikan and Broth 2016).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
In the citing paper
“This is especially true for robots which, despite perhaps drawing attention or curiosity by virtue of their appearance as robots, are not easily able to communicate their availability for interaction (see Pelikan and Broth 2016).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
In the citing paper
“users' talk often overlaps with these bleeps (e.g., Pelikan and Broth 2016)”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
In the citing paper
“Pelikan et al. (2020) studied Cozmo, a robot that only uses non-verbal sounds, whereas the other studies discussed a Nao that took verbal turns (Pelikan and Broth 2016; Arend et al. 2017).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
In the citing paper
“gestures such as waves are sometimes mirrored by the user.”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
In the citing paper
“On the one hand, more HCIoriented studies in our corpus offer design recommendations to improve a specific technology (e.g., Wallis 2008; Opfermann et al. 2017; Pelikan and Broth 2016), often drawing on-and contributing to-theories, methods, and findings from human interaction research (e.g., Pelikan et al. 2020; Krummheuer 2015b; Gehle et al. 2017).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
In the citing paper
“For example, studies of recipient design in talk to/with robots (Pelikan and Broth 2016; Avgustis et al. 2021; Tuncer et al. 2023) reveal users' assumptions about the interactional competence of their (robotic) co-participants, and demonstrate the methods they use to make themselves understood given those assumptions.”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Pelikan and Broth 2016
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Cited by
Sorted by citations
Voice Interfaces in Everyday Life
Porcheron, M., Fischer, J. E., Reeves, S., & Sharples, S. (2018) · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3174214 · Cited by 717
“[24]), to examine the various ways in which the Echo was implicated in talk.”
BackgroundCommunication Breakdowns Between Families and Alexa
Beneteau, E., Richards, O. K., Zhang, M., Kientz, J. A., Yip, J., & Hiniker, A. (2019) · Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300473 · Cited by 313
Wei, J., Tag, B., Trippas, J. R., Dingler, T., & Kostakos, V. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3517432 · Cited by 46
Understanding the Needs and Challenges of Using Conversational Agents for Deaf Older Adults
Blair, J., & Abdullah, S. (2019) · Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social Computing · doi:10.1145/3311957.3359487 · Cited by 23
“Pepper, what do you mean?” Miscommunication and repair in robot-led survey interaction
Stommel, W., de Rijk, L., & Boumans, R. (2022) · 2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN) · doi:10.1109/ro-man53752.2022.9900528 · Cited by 19
AI in situated action: a scoping review of ethnomethodological and conversation analytic studies
Mlynář, J., de Rijk, L., Liesenfeld, A., Stommel, W., & Albert, S. (2025) · AI & SOCIETY · doi:10.1007/s00146-024-01919-x · Cited by 18
“For example, studies of recipient design in talk to/with robots (Pelikan and Broth 2016; Avgustis et al. 2021; Tuncer et al. 2023) reveal users’ assumptions about the interactional competence of their (robotic) co-participants, and demonstrate the methods they use to make themselves understood…”
InfluentialAvgustis, I., Shirokov, A., & Iivari, N. (2021) · Lecture Notes in Computer Science · doi:10.1007/978-3-030-85610-6_10 · Cited by 11
Reineke, S., & Helmer, H. (2026) · Discourse & Communication · doi:10.1177/175048132411271494 · Cited by 3
“…of misunderstanding, for example with repeats or rephrasings of their utterance (see Stommel et al., 2022) and/or by adjusting their prosody, turn design and turn-taking organization (see Pelikan and Broth, 2016; Porcheron et al., 2018; Stommel et al., 2022), which may lead to the…”
Retracted
Metadata
- Authors
- Pelikan, H. R. M., & Broth, M.
- Affiliations
- Osnabrück University (DE)
- Linköping University (SE)
- Venue
- Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2016-05-07
- Pages
- 4921-4932
- OpenAlex
- W2404769241
- Cited by
- 92
- References
- 1
- Citations by year
- 2026: 12 · 2025: 9 · 2024: 8 · 2023: 10 · 2022: 14 · 2021: 9 · 2020: 13 · 2019: 6 · 2018: 6 · 2017: 5
- FWCI
- 9.57
- Type
- conference paper
- Language
- en
- Open access
- green
- urn.kb.se
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- KTH Publication Database DiVA (KTH Royal Institute of Technology) (submittedVersion, other-oa)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Social Sciences › Arts and Humanities › Language and Linguistics › Language, Discourse, Communication Strategies
- Keywords
- human-robot interaction, humanoid robots, NAO robot, turn-taking, turn design, multimodal conversation analysis, prosody, silence, robot design
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