Opening up Closings
Abstract
Abstract : The paper presents some of the ways that have been developed for dealing with closings in conversation. Earlier work on conversation formulations of several problems that have been employed to cut into aspects of the data. One may derive an initial problem from a consideration of the most basic features of conversation that are now known of. A partial solution is developed. Problematic aspects of that solution lead to the derivation of another problem which permits the further illumination of the data about closings. After relating the two problems, the paper closes with an attempt to specify the domain for which the closing problems, as they have been posed seem apposite. (Author)
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
When closings are done by users, they involve multiple strategies such as preclosing or closing-implicative moves and/or providing an account.
“When closings are done by users, they involve multiple strategies such as the inclusion of preclosing or closing-implicative moves (e.g., 'okay', see also Schegloff and Sacks 1973) and/or providing an account (e.g., 'I have to go', Licoppe and Rollet 2020).”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Schegloff and Sacks 1973
The 'problem of closings' may relate to some of the many issues of miscommunication in human-AI interaction documented in the corpus of EM/CA studies.
“This 'problem of closings' (Schegloff and Sacks 1973: 292) may relate to some of the many issues of miscommunication in human-AI interaction documented in our corpus of EM/CA studies.”
From AI in situated action: a scoping review of ethnomethodological and conversation analytic studies (2025) · cites this paper as Schegloff and Sacks 1973
Cited by
Sorted by citations
A simplest systematics for the organization of turn-taking for conversation
Sacks, H., Schegloff, E. A., & Jefferson, G. (1974) · Language · doi:10.2307/412243 · Cited by 11,350 · see citing works
Self-citationAction and embodiment within situated human interaction
Goodwin, C. (2000) · Journal of Pragmatics · doi:10.1016/s0378-2166(99)00096-x · Cited by 3,073 · see citing works
Toward a mechanistic psychology of dialogue.
Pickering, M. J., & Garrod, S. (2004) · Behavioral and Brain Sciences · doi:10.1017/s0140525x04000056 · Cited by 2,678 · see citing works
Referring as a collaborative process
Clark, H. H., & Wilkes-Gibbs, D. (1986) · Cognition · doi:10.1016/0010-0277(86)90010-7 · Cited by 2,401 · see citing works
Repair After Next Turn: The Last Structurally Provided Defense of Intersubjectivity in Conversation
Schegloff, E. A. (1992) · American Journal of Sociology · doi:10.1086/229903 · Cited by 1,820 · see citing works
Self-citationThe Preference for Self-Correction in the Organization of Repair in Conversation
Schegloff, E. A., Jefferson, G., & Sacks, H. (1977) · Language · doi:10.2307/413107 · Cited by 5,150 · see citing works
Self-citationQualitative research methods in health technology assessment: a review of the literature.
Murphy, Dingwall, Greatbatch, Parker, & Watson (1998) · Health Technology Assessment · doi:10.3310/hta2160 · Cited by 1,107 · see citing works
Garrod, S., & Pickering, M. J. (2004) · Trends in Cognitive Sciences · doi:10.1016/j.tics.2003.10.016 · Cited by 733 · see citing works
Danet, B. (1980) · Law & Society Review · doi:10.2307/3053192 · Cited by 376 · see citing works
Rosé, C., Wang, Y.-C., Cui, Y., Arguello, J., Stegmann, K., Weinberger, A., & Fischer, F. (2008) · International Journal of Computer-Supported Collaborative Learning · doi:10.1007/s11412-007-9034-0 · Cited by 351 · see citing works
The Effects of Visibility on Dialogue and Performance in a Cooperative Problem Solving Task
Boyle, E. A., Anderson, A. H., & Newlands, A. (1994) · Language and Speech · doi:10.1177/002383099403700101 · Cited by 244 · see citing works
What do they mean? Questions in academic writing
HYLAND, K. (2002) · Text - Interdisciplinary Journal for the Study of Discourse · doi:10.1515/text.2002.021 · Cited by 201 · see citing works
A reusable framework for health counseling dialogue systems based on a behavioral medicine ontology
Bickmore, T. W., Schulman, D., & Sidner, C. L. (2011) · Journal of Biomedical Informatics · doi:10.1016/j.jbi.2010.12.006 · Cited by 147 · see citing works
Fluency in Second Language Testing: Insights From Different Disciplines
De Jong, N. H. (2018) · Language Assessment Quarterly · doi:10.1080/15434303.2018.1477780 · Cited by 139 · see citing works
Creating New Technologies for Companionable Agents to Support Isolated Older Adults
Sidner, C. L., Bickmore, T., Nooraie, B., Rich, C., Ring, L., Shayganfar, M., & Vardoulakis, L. (2018) · ACM Transactions on Interactive Intelligent Systems · doi:10.1145/3213050 · Cited by 89 · see citing works
Enfield, N. J., & Sidnell, J. (2017) · doi:10.1017/9781139025928 · Cited by 90 · see citing works
LeBaron, C. D., & Jones, S. E. (2002) · Journal of Communication · doi:10.1111/j.1460-2466.2002.tb02561.x · Cited by 89 · see citing works
Mieczkowski, H., Hancock, J. T., Naaman, M., Jung, M., & Hohenstein, J. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3449091 · Cited by 91 · see citing works
Wilkinson, R. (2014) · Research on Language and Social Interaction · doi:10.1080/08351813.2014.925659 · Cited by 79 · see citing works
The expression of aversion to medicines in general practice consultations
Britten, N., Stevenson, F., Gafaranga, J., Barry, C., & Bradley, C. (2004) · Social Science & Medicine · doi:10.1016/j.socscimed.2004.01.019 · Cited by 74 · see citing works
Regulation of Teacher Elicitations in the Mathematics Classroom
Nathan, M. J., & Kim, S. (2009) · Cognition and Instruction · doi:10.1080/07370000902797304 · Cited by 71 · see citing works
Acquired dysarthria in conversation: Identifying sources of understandability problems
Bloch, S., & Wilkinson, R. (2009) · International Journal of Language & Communication Disorders · doi:10.1080/13682820802546969 · Cited by 50 · see citing works
A Listening Agent Exhibiting Variable Behaviour
Bevacqua, E., Mancini, M., & Pelachaud, C. (2008) · Lecture Notes in Computer Science · doi:10.1007/978-3-540-85483-8_27 · Cited by 50 · see citing works
Meyer, A. S. (2023) · Journal of Cognition · doi:10.5334/joc.268 · Cited by 34 · see citing works
Making Way and Making Sense: Including Newcomers in Interaction
Pillet-Shore, D. (2010) · Social Psychology Quarterly · doi:10.1177/0190272510369668 · Cited by 31 · see citing works
Ethnomethodological studies of nurse-patient and nurse-relative interactions: A scoping review
Mayor, E., & Bietti, L. (2017) · International Journal of Nursing Studies · doi:10.1016/j.ijnurstu.2017.01.015 · Cited by 26 · see citing works
The IBM natural conversation framework: a new paradigm for conversational UX design
Moore, R. J., An, S., & Ren, G.-J. (2023) · Human–Computer Interaction · doi:10.1080/07370024.2022.2081571 · Cited by 26 · see citing works
AI in situated action: a scoping review of ethnomethodological and conversation analytic studies
Mlynář, J., de Rijk, L., Liesenfeld, A., Stommel, W., & Albert, S. (2025) · AI & SOCIETY · doi:10.1007/s00146-024-01919-x · Cited by 18 · see citing works
“When closings are done by users, they involve multiple strategies such as the inclusion of pre-closing or closing-implicative moves (e.g., “okay”, see also Schegloff and Sacks 1973) and/or providing an account (e.g., “I have to go”, Licoppe and Rollet 2020).”
Self-Regulation in Instant Messaging (IM): Failures, Strategies, and Negative Consequences
Quan-Haase, A. (2010) · International Journal of e-Collaboration · doi:10.4018/jec.2010070102 · Cited by 16 · see citing works
Une approche configurationnelle des leurres conversationnels
Relieu, M., Sahin, M., & Francillon, A. (2020) · Réseaux · doi:10.3917/res.220.0081 · Cited by 13 · see citing works
Emotional Manipulation by AI Companions
De Freitas, J., Oguz-Uguralp, Z., & Kaan-Uguralp, A. (2025) · arXiv · doi:10.48550/arxiv.2508.19258 · Cited by 12 · see citing works
Alquist 3.0: Alexa Prize Bot Using Conversational Knowledge Graph
Pichl, J., Marek, P., Konrád, J., Lorenc, P., Ta, V. D., & Šedivý, J. (2020) · arXiv · doi:10.48550/arxiv.2011.03261 · Cited by 7 · see citing works
Various (2026) · Learning, Culture and Social Interaction · doi:10.1016/j.lcsi.2026.101013
- Authors
- SCHEGLOFF, E. A., & SACKS, H.
- Venue
- Semiotica
- Publisher
- Walter de Gruyter GmbH
- Published
- 1973
- Volume
- 8
- Issue
- 4
- ISSN
- 0037-1998 (ISSN-L)
- 1613-3692
- OpenAlex
- W2068687198
- Cited by
- 4,589
- References
- 0
- Citations by year
- 2026: 78 · 2025: 150 · 2024: 145 · 2023: 194 · 2022: 197 · 2021: 236 · 2020: 229 · 2019: 187 · 2018: 211 · 2017: 177 · 2016: 285 · 2015: 252 · 2014: 187 · 2013: 121 · 2012: 143
- FWCI
- 56.01
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Semiotica (publishedVersion)
- Topics
- Social Sciences › Arts and Humanities › Language and Linguistics › Language, Discourse, Communication Strategies
- Social Sciences › Arts and Humanities › Philosophy › Linguistics and Discourse Analysis
- Social Sciences › Arts and Humanities › Language and Linguistics › Syntax, Semantics, Linguistic Variation
- Keywords
- closing, conversation analysis, turn-taking
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review