Remote Assistance for Blind Users in Daily Life: A Survey about Be My Eyes
Abstract
The mobile application Be My Eyes connects blind users with sighted volunteers through a video and audio connection. In contrast to previous attempts, Be My Eyes has a large number of blind and sighted users. In this paper we report from a survey among 30 blind Be My Eyes users to guide future work in this domain. We describe for which situations blind users find Be My Eyes useful and which are challenging. Furthermore, we identify users' concerns and areas for improvements. Finally, we derive directions for future work.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Online shopping has gained increasing popularity among BLV people who have limited mobility to travel to physical stores.
“Online shopping has gained increasing popularity among Blind or Low Vision (BLV) people who have limited mobility to travel to physical stores.”
From Revamp: Enhancing Accessible Information Seeking Experience of Online Shopping for Blind or Low Vision Users (2021) · cites this paper as [1]
Cites
VizWiz: nearly real-time answers to visual questions
Bigham, J. P., Jayant, C., Ji, H., Little, G., Miller, A., Miller, R. C., Miller, R., Tatarowicz, A., White, B., White, S., et al. (2010) · Proceedings of the 23nd annual ACM symposium on User interface software and technology · doi:10.1145/1866029.1866080 · Cited by 601 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
BrowseWithMe: An Online Clothes Shopping Assistant for People with Visual Impairments
Stangl, A. J., Kothari, E., Jain, S. D., Yeh, T., Grauman, K., & Gurari, D. (2018) · Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility · doi:10.1145/3234695.3236337 · Cited by 66 · see citing works
Misfitting With AI: How Blind People Verify and Contest AI Errors
Alharbi, R., Lor, P., Herskovitz, J., Schoenebeck, S., & Brewer, R. N. (2024) · The 26th International ACM SIGACCESS Conference on Computers and Accessibility · doi:10.1145/3663548.3675659 · Cited by 40 · see citing works
Wang, R., Chen, Z., Zhang, M. R., Li, Z., Liu, Z., Dang, Z., Yu, C., & Chen, X. '. (2021) · Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445547 · Cited by 42 · see citing works
An investigation into the effectiveness of using acoustic touch to assist people who are blind
Zhu, H. Y., Hossain, S. N., Jin, C., Singh, A. K., Nguyen, M. T. D., Deverell, L., Nguyen, V., Gates, F. S., Fernandez, I. G., Melencio, M. V., et al. (2023) · PLoS ONE · doi:10.1371/journal.pone.0290431 · Cited by 16 · see citing works
Ryskeldiev, B., Hara, K., Kobayashi, M., & Kusano, K. (2022) · Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility · doi:10.1145/3517428.3550390 · Cited by 8 · see citing works
- Authors
- Avila, M., Wolf, K., Brock, A., & Henze, N.
- Affiliations
- University of Stuttgart (DE)
- BTK University of Arts & Design (DE)
- Centre Inria de l'université de Bordeaux (FR)
- Venue
- Proceedings of the 9th ACM International Conference on PErvasive Technologies Related to Assistive Environments
- Publisher
- ACM
- Published
- 2016-06-29
- Pages
- 1-2
- OpenAlex
- W2468256935
- Cited by
- 59
- References
- 1
- Citations by year
- 2026: 7 · 2025: 13 · 2024: 9 · 2023: 6 · 2022: 8 · 2021: 7 · 2020: 5 · 2019: 1 · 2018: 2 · 2017: 1
- FWCI
- 3.34
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- International Conference on PErvasive Technologies Related to Assistive Environments (PETRA) (publishedVersion)
- Topics
- Health Sciences › Health Professions › Occupational Therapy › Assistive Technology in Communication and Mobility
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- blind users, remote support, accessibility, user survey, daily living support, user concerns
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
