The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Lessons Learned from Supporting Low-income Older Adults to Use a Tablet PC in the Age of Digital Divide
Abstract
Low-income older adults are more likely to face a digital divide due to the limited internet access and digital skills, especially during the COVID-19 pandemic. While many studies in HCI have identified obstacles older adults encountered in technology use, little is known about the digital inequity that older adults experienced in adopting and using the tablet PC for the first time. In this study, we provided 28 low-income older adults with instruction sessions to help them set up and use tablet PCs. From these sessions, we found that while social connection as the most requested feature provides a positive experience, creating or managing a login account and being unfamiliar with common interaction techniques were challenging for older adults to use a tablet PC for the first time. We conclude with design implications for senior-friendly technology.
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Racial minority older adults have historically had lower rates of using the Internet due to barriers of cost and access, despite their interest in using the Internet.
“Racial minority older adults have historically had lower rates of using the Internet due to barriers of cost and access, despite their interest in using the Internet [28, 30].”
From "It's Kind of Like Code-Switching": Black Older Adults' Experiences with a Voice Assistant for Health Information Seeking (2022) · cites this paper as [28]
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Magsamen-Conrad, K., Upadhyaya, S., Joa, C. Y., & Dowd, J. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.03.032 · Cited by 241
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Harrington, C. N., Garg, R., Woodward, A., & Williams, D. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3501995 · Cited by 98
Metadata
- Authors
- Du, X., Yao, W., & Kim, S.
- Affiliations
- Rutgers, The State University of New Jersey (US)
- Venue
- Adjunct Publication of the 23rd International Conference on Mobile Human-Computer Interaction
- Publisher
- ACM
- Published
- 2021-09-27
- Pages
- 1-5
- OpenAlex
- W3204910484
- Cited by
- 10
- References
- 2
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 3 · 2023: 1 · 2022: 2
- FWCI
- 4.32
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI) (publishedVersion)
- Topics
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Physical Sciences › Computer Science › Information Systems › ICT in Developing Communities
- Social Sciences › Life-span and Life-course Studies › Aging, Elder Care, and Social Issues
- Keywords
- low-income elderly, tablets, digital divide, digital inequity, technology adoption, COVID-19 pandemic, social connectedness, interaction techniques, digital skills, user instructions
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