Logging On, Reaching Out, and Getting By: A Review of Self-reported Psychosocial Impacts of Online Peer Support for People Impacted by Cancer
Open accessAbstract
For individuals impacted by their own or a family member's cancer, connecting with other people in similar situations can be an invaluable source of informational and emotional support. Online spaces provide opportunities for peer support that may be more accessible, given the medical and logistical restrictions on face-to-face socialisation associated with cancer and treatment. However, little is known about the impacts of online peer support. This systematic review surveys the literature on psychosocial impacts of online peer support for people impacted by cancer, integrating research from psychology, health, communications, informatics and social computing disciplines. The reviewed papers and interventions vary widely in the type of online peer support provided, who this support was intended for, and how outcomes were evaluated. Quantitative evidence suggests that online peer support may improve psychosocial wellbeing, particularly anxiety and stress, although this appears to depend on how individuals engage and interact with others. Qualitative findings suggest clear value in connecting and sharing experiences with those in similar situations, benefits which may not be well captured quantitatively. For individuals who share experiences, express emotions and feel understood and accepted by others, online peer spaces may be a valuable and viable source of support. However, this require strategic community design and management to build an active and sustainable group dynamic which can effectively and safely support people impacted by cancer.
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With the exception of the eSCCIP, most interventions are implemented face-to-face, limiting benefits to rural-remote families.
“With the exception of the eSCCIP [23], most interventions are also implemented face-to-face, limiting benefits to rural-remote families [7,25,27,33].”
From Providing psychological support to parents of childhood cancer survivors: ‘cascade’ intervention trial results and lessons for the future (2021) · cites this paper as [33]
Any benefits might also be difficult to capture if they are short-lived or only experienced by some participants, rather than the whole group.
“Any benefits might also be difficult to capture if they are short-lived or only experienced by some participants, rather than the whole group [33].”
From Providing psychological support to parents of childhood cancer survivors: ‘cascade’ intervention trial results and lessons for the future (2021) · cites this paper as [33]
Most studies in this area do not include a control group or any longer-term follow-up.
“Most studies in this area do not include a control group or any longer-term follow-up [33].”
From Providing psychological support to parents of childhood cancer survivors: ‘cascade’ intervention trial results and lessons for the future (2021) · cites this paper as [33]
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Flagged first, then by citations
Cited by
Sorted by citations
Wakefield, C. E., Sansom-Daly, U. M., McGill, B. C., Hetherington, K., Ellis, S. J., Robertson, E. G., Donoghoe, M. W., McCarthy, M., Kelada, L., Girgis, A., et al. (2021) · Cancers · doi:10.3390/cancers13225597 · Cited by 28 · see citing works
“Any benefits might also be difficult to capture if they are short-lived or only experienced by some participants, rather than the whole group [33].”
BackgroundInfluentialSupporters First: Understanding Online Social Support on Mental Health from a Supporter Perspective
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Learning from the Ex-Believers: Individuals' Journeys In and Out of Conspiracy Theories Online
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Ankrah, E. A., Marathe, M., Bhattacharya, A., Ritt‐Olson, A., Milam, J. E., Torno, L. R., & Hayes, G. R. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3610201 · Cited by 5 · see citing works
Pater, J. A., Coupe, A., Nova, F. F., Pfafman, R., Carroll, J., Brouwer, A., Bohn, C., Li, J., Todd, N., Chang, F. L., et al. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3579624 · Cited by 5 · see citing works
Murphy, S., Dennehy, D. P., Morrissey, K., McCarthy, J., & Foley, S. (2024) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2024.100547 · Cited by 5 · see citing works
Toward Designing Accessible and Meaningful Software for Cancer Survivors
Zhou, Z., Iftakher, R. B., Mullen, S. P., Adler, R. F., & Kletenik, D. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3757678 · Cited by 4 · see citing works
Peer Recommendation Interventions for Health-related Social Support: a Feasibility Assessment
Levonian, Z., Zent, M., Nguyen, N., McNamara, M., Terveen, L., & Yarosh, S. (2025) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3711044 · Cited by 5 · see citing works
Chau, C. W., Studd, H., Huang, D., Norton, C., Kruzan, K. P., & Jacobs, M. L. (2024) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3686932 · Cited by 4 · see citing works
Do children’s friendships promote or inhibit cyberbullying? The dual role of friendship
Luo, Q., & Huang, L. (2025) · BMC Psychology · doi:10.1186/s40359-025-03024-0 · Cited by 3 · see citing works
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Games, Personas, and Prototyping: Teaching Accessible Design for Cancer Survivors
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Detecting emotional distress in cancer patients through sentiment analysis
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- Authors
- Allison, K. R., Patterson, P., Guilbert, D., Noke, M., & Husson, O.
- Affiliations
- Canteen (AU)
- The University of Sydney (AU)
- The Netherlands Cancer Institute (NL)
- Venue
- Proceedings of the ACM on Human-Computer Interaction
- Published
- 2021-04-13
- Volume
- 5
- Issue
- CSCW1
- Pages
- 1-35
- ISSN
- 2573-0142 (ISSN-L)
- OpenAlex
- W3159414414
- Cited by
- 34
- References
- 151
- Citations by year
- 2026: 10 · 2025: 10 · 2024: 2 · 2023: 9 · 2022: 1 · 2021: 2
- FWCI
- 3.95
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Proceedings of the ACM on Human-Computer Interaction (publishedVersion)
- Funders
- Nederlandse Organisatie voor Wetenschappelijk Onderzoek (VI.Vidi.198.007)
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Medicine › Oncology › Cancer survivorship and care
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Keywords
- online peer support, cancer, psychosocial well-being, anxiety, stress, social support, online communities, community design, emotional support, lived experience sharing
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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