Cited by 102Explainable Artificial Intelligence (XAI)Ethics and Social Impacts of AIData Visualization and Analytics

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Interactive Model Cards: A Human-Centered Approach to Model Documentation

Open access
Crisan, Anamaria, Drouhard, Margaret, Vig, Jesse, Rajani, Nazneen·2022·2022 ACM Conference on Fairness Accountability and Transparency

Abstract

Deep learning models for natural language processing (NLP) are increasingly adopted and deployed by analysts without formal training in NLP or machine learning (ML). However, the documentation intended to convey the model’s details and appropriate use is tailored primarily to individuals with ML or NLP expertise. To address this gap, we conduct a design inquiry into interactive model cards, which augment traditionally static model cards with affordances for exploring model documentation and interacting with the models themselves. Our investigation consists of an initial conceptual study with experts in ML, NLP, and AI Ethics, followed by a separate evaluative study with non-expert analysts who use ML models in their work. Using a semi-structured interview format coupled with a think-aloud protocol, we collected feedback from a total of 30 participants who engaged with different versions of standard and interactive model cards. Through a thematic analysis of the collected data, we identified several conceptual dimensions that summarize the strengths and limitations of standard and interactive model cards, including: stakeholders; design; guidance; understandability & interpretability; sensemaking & skepticism; and trust & safety. Our findings demonstrate the importance of carefully considered design and interactivity for orienting and supporting non-expert analysts using deep learning models, along with a need for consideration of broader sociotechnical contexts and organizational dynamics. We have also identified design elements, such as language, visual cues, and warnings, among others, that support interactivity and make non-interactive content accessible. We summarize our findings as design guidelines and discuss their implications for a human-centered approach towards AI/ML documentation.

Checked 2026-10-06 · 2 references not checked yet

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

The paper designs and evaluates interactive model cards (IMCs) that augment static model cards with interactivity and guidance for non-expert NLP/ML analysts. Across two qualitative studies with 30 participants, IMCs were generally favored over standard model cards for understandability and sharing, though ethics and safety content remained hard to make actionable.

Key findings

  • In Study 2, nearly all 20 non-expert analysts (n=18) found the IMC easier to read and understand; n=15 said they would use it in daily work, while n=2 said it was context-dependent, and the IMC was overall favored over the standard model card (SMC).
  • With the SMC alone, almost half of Study 2 participants could not correctly interpret that the model performed sentiment analysis: four thought it was a general text classification model, two thought DistilBERT and its fine-tuned version were both sentiment analysis models, one did not answer, and one thought the SST-2 dataset was the model; even three who correctly described it were not confident.
  • IMC design elements helped engagement: layout (n=13), language (n=6), ability to add examples (n=15), and visual/interactive elements (n=16); n=16 also suggested improvements, and n=4 reported information overload.
  • Study 1 experts surfaced conceptual dimensions including stakeholders, design, guidance, trust and safety, and sensemaking and skepticism, leading to design guidelines DG1–DG4 for interactive model cards.

Methods

  • Two-study design inquiry: Study 1 was a conceptual study with 10 experts in ML/AI, NLP, ethics, and auditability using paper-prototype probes of an SMC, Robustness Gym report (RGR), and IMC; Study 2 was an evaluative study with 20 non-expert analysts using a functional IMC prototype compared with a reference SMC.
  • Both studies used semi-structured interviews with a think-aloud protocol; Study 1 recorded approximately 11 hours 15 minutes of video, and Study 2 recorded approximately 23 hours 30 minutes; analysis used iterative thematic analysis with grounded theory, with Study 1 themes seeding Study 2 analysis.
  • Study 2 recruitment used the User Interviews platform: 176 responses, 117 excluded (89 never used ML/NLP models; 28 had graduate or undergraduate training in ML, statistics, or computer science), leaving 59 candidates split into Type I (n=35, no or infrequent programming) and Type II (n=24, daily or weekly programming), from which 20 participants were recruited evenly; the reference model was DistilBERT fine-tuned on SST-2 for sentiment analysis.

Limitations

  • Stated: design choices and the choice of sentiment analysis task likely influenced findings; specific IMC design elements may be refined in future work, though the broader design guidelines and conceptual dimensions are expected to generalize; creating and learning to use IMCs is a heavier burden than text-based model cards.
  • Stated/future: future work should explore strategies for reducing and redistributing the work of model documentation.
  • Evident from the text: the qualitative samples are small (10 experts and 20 analysts) and not statistically representative; Study 2 found no large response differences between analyst groups; ethics and safety remained difficult, with only four participants saying ethical templates could stimulate discussion and two pushing back against more actionable ethics/safety content.

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Integrity signals

Registry

Crossref · 10.1145/3531146.3533108

Cites

62 of 64 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

63 Own result · 32 Own interpretation · 9 Not checked yet · 3 Own method · 2 No basis given

Verify all 20 references — free account

Show all 59 claims

  • It may state two separate claims as one. 24
  • Probably not a substantial claim. 35
50 of 50
  • The paper relies on this without support.

    Model cards and similar documentation rely on the developer to accurately and clearly report on the model and its performance.

    “However, these model cards and similar forms of documentation rely on the developer to accurately and clearly report on the model and its performance.”
  • The paper relies on this without support.

    Many important details, such as unintended uses or disaggregated model performance, are omitted from model cards.

    “Often, this process is labor-intensive and many important details, such as unintended uses or disaggregated model performance, are omitted.”
  • The paper relies on this without support.

    The DistilBERT SST-2 sentiment analysis task is representative of NLP model development regimens for other tasks.

    “We chose to focus on a sentiment analysis task because it is widely known and easily understood, while still being representative of NLP model development regimens for other tasks.”
  • The paper relies on this without support.

    The design probes (SMC, RGR, IMC) adequately represent the respective documentation types.

    “We developed design probes [70] of an SMC, RGR, and IMC. For the SMC, we used the all the text from the reference model card, with some exceptions, laid out according to the specifications in Mitchell et al. [44].”
  • The paper relies on this without support.

    The model card format is text-based and concise, making it both broadly accessible and applicable across model types.

    “The format they propose is text-based and concise, making it both broadly accessible and applicable across model types.”
  • The paper relies on this without support.

    Prior work related to SMCs has focused primarily on the categories and depth of information that model documentation should include.

    “Prior work related to SMCs has focused primarily on the categories and depth of information that model documentation should include.”
  • The paper relies on this without support.

    SMCs have been primarily tailored toward developers and machine learning experts.

    “SMCs have been primarily tailored toward developers and machine learning experts”
  • The paper relies on this without support.

    Not all readers of a model card will want to interact with it.

    “Not all readers of a model card will want to interact with it.”
  • The paper relies on this without support.

    Technology that enables low or no code data analysis is lowering barriers to developing and deploying deep learning models.

    “Technology that enables low or no code data analysis is lowering barriers to developing and deploying deep learning models.”
  • The paper relies on this without support.

    The data workers taking on AI/ML development do not have formal education in the theoretical and technical underpinnings of these systems.

    “Increasingly, the data workers taking on AI/ML development do not have formal education in the theoretical and technical underpinnings of these systems.”
  • The paper relies on this without support.

    The recruited participants are representative of the future data workforce.

    “We recruited and explored the perspectives of people who we believe are representative of the future data workforce.”
  • The paper relies on this without support.

    Model cards are intended to surface ethical and safety implications, a topic especially pressing for deep learning models.

    “Model cards are intended to surface, amongother things, ethical and safety implications - a topic that is especially pressing for deep learning models.”
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Citations

Cites

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Research works printed but not linked: 14

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  7. Min Kyung Lee, Daniel Kusbit, Anson Kahng, Ji Tae Kim, Xinran Yuan, Allissa Chan, Daniel See, Ritesh Noothigattu, Siheon Lee, Alexandros Psomas, 2019. WeBuildAI: Participatory Framework for Algorithmic Governance. Proceedings of the ACM on Human-Computer Interaction 3, CSCW(2019), 1–35.
  8. Andreas Madsen Siva Reddy and Sarath Chandar. 2021. Post-hoc Interpretability for Neural NLP: A Survey. arXiv preprint arXiv:2108.04840(2021). · arXiv
  9. Christoph Molnar, Giuseppe Casalicchio, and Bernd Bischl. 2020. Interpretable Machine Learning–A Brief History, State-of-the-Art and Challenges. In Joint European Conference on Machine Learning and Knowledge Discovery in Databases. Springer, 417–431.
  10. Michael Muller. 2014. Curiosity, Creativity, and Surprise as Analytic Tools: Grounded Theory Method. In Ways of Knowing in HCI. Springer, 25–48.
  11. Radim Rehurek and Petr Sojka. 2011. Gensim–python framework for vector space modelling. NLP Centre, Faculty of Informatics, Masaryk University, Brno, Czech Republic 3, 2(2011).
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  13. Meredith Whittaker, Kate Crawford, Roel Dobbe, Genevieve Fried, Elizabeth Kaziunas, Varoon Mathur, Sarah Mysers West, Rashida Richardson, Jason Schultz, and Oscar Schwartz. 2018. AI Now Report 2018. AI Now Institute at New York University New York.
  14. Jilei Yang, Diana Negoescu, and Parvez Ahammad. 2021. Intellige: A User-Facing Model Explainer for Narrative Explanations. arXiv preprint arXiv:2105.12941(2021). · arXiv

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Metadata

Authors
Crisan, A., Drouhard, M., Vig, J., & Rajani, N.
Affiliations
  • Tableau Software (United States) (US)
  • Salesforce (United States) (US)
Venue
2022 ACM Conference on Fairness Accountability and Transparency
Publisher
ACM
Published
2022-06-20
Pages
427-439
OpenAlex
W4229447062
Cited by
101
References
56
Citations by year
2026: 24 · 2025: 31 · 2024: 22 · 2023: 23 · 2022: 1
FWCI
10.64
Type
conference paper
Language
en
Open access
Locations
  • ACM Conference on Fairness, Accountability, and Transparency (FAccT) (publishedVersion)
  • arXiv (Cornell University) (submittedVersion)
  • arXiv (Cornell University) (cc-by)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Explainable Artificial Intelligence (XAI)
  • Physical Sciences › Computer Science › Artificial Intelligence › Ethics and Social Impacts of AI
  • Physical Sciences › Computer Science › Computer Graphics and Computer-Aided Design › Data Visualization and Analytics
Keywords
model documentation, human-centered design, non-expert users, deep learning models, natural language processing, AI ethics, model interpretability, trust and safety, design guidelines, stakeholder perspectives, organizational dynamics, socio-technical context

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