The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Learning to use word processors: problems and prospects
Open accessAbstract
Computer text editors are powerful, but complex, tools.Particularly in the early stages of learning, the complexity of these tools can cause serious problems for users who are not experienced with computers.The problems of new users were studied by asking the users to think out loud while learning to use word-processing systems.In this paper several of the most typical and debilitating problems these users had understanding and following directions in using training manuals, as well as problems understanding and using interface functions to accomplish word processing tasks, are taxonomized and analyzed.Approaches for improving design features of the interface functions and the training methods used for learning are discussed.
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Citations
Cites
Telling more than we can know: Verbal reports on mental processes.
Nisbett, R. E., & Wilson, T. D. (1977) · Psychological Review · doi:10.1037/0033-295x.84.3.231 · Cited by 11,317 · cited 1×
“Further discussion of the usefulness of thinking-aloud protocols, as well as their advantages and disadvantages, can be found in [11, 13, 19].”
Background
Cited by
(1993) · Cited by 9,879
Development and Test of a Theory of Technological Learning and Usage
Bagozzi, R. P., Davis, F. D., & Warshaw, P. R. (1992) · Human Relations · doi:10.1177/001872679204500702 · Cited by 894
Training wheels in a user interface
Carroll, J. M., & Carrithers, C. (1984) · Communications of the ACM · doi:10.1145/358198.358218 · Cited by 345
Self-citationInterface Metaphors and User Interface Design
Carroll, J. M., Mack, R. L., & Kellogg, W. A. (1988) · Handbook of Human-Computer Interaction · doi:10.1016/b978-0-444-70536-5.50008-7 · Cited by 345
Self-citationA survey of software learnability: metrics, methodologies and guidelines
Grossman, T., Fitzmaurice, G., & Attar, R. (2009) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1518701.1518803 · Cited by 322
Metadata
- Authors
- Mack, R. L., Lewis, C. H., & Carroll, J. M.
- Venue
- ACM Transactions on Information Systems
- Published
- 1983-07
- Volume
- 1
- Issue
- 3
- Pages
- 254-271
- ISSN
- 1046-8188 (ISSN-L)
- 1558-2868
- OpenAlex
- W2070458494
- Cited by
- 205
- References
- 1
- FWCI
- 16.49
- Type
- journal article
- Language
- en
- Open access
- bronze
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- Mack, R. L., Lewis, C. H., & Carroll, J. M. (1983). Learning to use word processors: problems and prospects. ACM Transactions on Information Systems. https://doi.org/10.1145/357436.357440
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
