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Cited by 1,820

The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.

The measurement of user information satisfaction

Open access
Ives, Blake, Olson, Margrethe H., Baroudi, Jack J.·1983·Communications of the ACM
DOI 10.1145/358413.358430
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Abstract

This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.

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Citations

Cites

Show all 3 references

Research works printed but not linked: 18

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  6. Gallagher , C.A . Perceptions of the value of a management information system . Acad. Manage. J. 17 , 1 ( 1974 ). Gallagher, C.A. Perceptions of the value of a management information system. Acad. Manage. J. 17, 1 (1974). · DOI
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  9. Jenkins , A.M. , and Ricketts , J.A . Development of an instrument to measure user information satisfaction with management information systems , Unpublished working paper , Indiana University , Bloomington, Nov . 1979 . Jenkins, A.M., and Ricketts, J.A. Development of an instrument to measure user information satisfaction with management information systems, Unpublished working paper, Indiana University, Bloomington, Nov. 1979.
  10. Kerlinger , F.N. Foundations of Behavioral Research , 2 nd ed. Holt, Rinehart , and Winston, New York , 1973 . Kerlinger, F.N. Foundations of Behavioral Research, 2nd ed. Holt, Rinehart, and Winston, New York, 1973.
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  15. Nolan , R.L. , and Seward , H.H . Measuring information user satisfaction to evaluate systems . In R.L. Nolan (Ed.), Managing the Data Resource Function , West Publishing Co. , 1974 . Nolan, R.L., and Seward, H.H. Measuring information user satisfaction to evaluate systems. In R.L. Nolan (Ed.), Managing the Data Resource Function, West Publishing Co., 1974.
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Metadata

Authors
Ives, B., Olson, M. H., & Baroudi, J. J.
Venue
Communications of the ACM
Publisher
Association for Computing Machinery (ACM)
Published
1983-10
Volume
26
Issue
10
Pages
785-793
ISSN
  • 0001-0782 (ISSN-L)
  • 1557-7317
DOI
10.1145/358413.358430
OpenAlex
W2127455238
Cited by
1,820
References
3
FWCI
85.72
Type
journal article
Language
en
Open access
bronze
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)

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CoChat. (2026). Citation check: The measurement of user information satisfaction. https://app.cochat.ai/papers/10.1145/358413.358430
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Ives, B., Olson, M. H., & Baroudi, J. J. (1983). The measurement of user information satisfaction. Communications of the ACM. https://doi.org/10.1145/358413.358430

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