The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Information quality benchmarks: product and service performance
Abstract
Information quality (IQ) is an inexact science in terms of assessment and benchmarks. Although various aspects of quality and information have been investigated [1, 4, 6, 7, 9, 12], there is still a critical need for a methodology that assesses how well organizations develop information products and deliver information services to consumers. Benchmarks developed from such a methodology can help compare information quality across organizations, and provide a baseline for assessing IQ improvements.
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Citations
Cites
Beyond Accuracy: What Data Quality Means to Data Consumers
Wang, R. Y., & Strong, D. M. (1996) · Journal of Management Information Systems · doi:10.1080/07421222.1996.11518099 · Cited by 4,672
Self-citationStrong, D. M., Lee, Y. W., & Wang, R. Y. (1997) · Communications of the ACM · doi:10.1145/253769.253804 · Cited by 1,298
Self-citation
Cited by
Pipino, L. L., Lee, Y. W., & Wang, R. Y. (2002) · Communications of the ACM · doi:10.1145/505248.506010 · Cited by 1,724
Self-citationAIMQ: a methodology for information quality assessment
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002) · Information & Management · doi:10.1016/s0378-7206(02)00043-5 · Cited by 1,611
Self-citationNELSON, R. R., TODD, P. A., & WIXOM, B. H. (2005) · Journal of Management Information Systems · doi:10.1080/07421222.2005.11045823 · Cited by 998
Organizational impact of system quality, information quality, and service quality
Gorla, N., Somers, T. M., & Wong, B. (2010) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2010.05.001 · Cited by 965
Hazen, B. T., Boone, C. A., Ezell, J. D., & Jones-Farmer, L. A. (2014) · International Journal of Production Economics · doi:10.1016/j.ijpe.2014.04.018 · Cited by 863
Metadata
- Authors
- Kahn, B. K., Strong, D. M., & Wang, R. Y.
- Venue
- Communications of the ACM
- Published
- 2002-04
- Volume
- 45
- Issue
- 4
- Pages
- 184-192
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2112188685
- Cited by
- 735
- References
- 2
- FWCI
- 29.78
- Type
- journal article
- Language
- en
- Open access
- closed
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- Kahn, B. K., Strong, D. M., & Wang, R. Y. (2002). Information quality benchmarks: product and service performance. Communications of the ACM. https://doi.org/10.1145/505248.506007
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
