The DOI matches its Crossref record; 91 of the 91 references it cites were found in a registry or an index.
Organizational impact of system quality, information quality, and service quality
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334
Firm resources and sustained competitive advantage
Barney, J. B. (2004) · Advances in Strategic Management · doi:10.1016/s0742-3322(00)17018-4 · Cited by 38,152
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
(1997) · Chemometrics in Environmental Analysis · doi:10.1002/352760216x.ch5 · Cited by 18,653
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791
Information Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
Zero defections: quality comes to services.
Reichheld, F. F., & Sasser, W. E. (1990) · PubMed · Cited by 5,373
Cited by
Côrte-Real, N., Ruivo, P., & Oliveira, T. (2020) · Information & Management · doi:10.1016/j.im.2019.01.003 · Cited by 306
Innovating with enterprise systems and digital platforms: A contingent resource-based theory view
Sedera, D., Lokuge, S., Grover, V., Sarker, S., & Sarker, S. (2016) · Information & Management · doi:10.1016/j.im.2016.01.001 · Cited by 246
Enterprise resource planning adoption and satisfaction determinants
Costa, C. J., Ferreira, E., Bento, F., & Aparicio, M. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.05.090 · Cited by 161
A systematic literature review of the role of trust and security on FinTech adoption in banking
Jafri, J. A., Mohd Amin, S. I., Abdul Rahman, A., & Mohd Nor, S. (2024) · Heliyon · doi:10.1016/j.heliyon.2023.e22980 · Cited by 126
The Use of Dashboards in Performance Management: Evidence from Sales Managers
Yigitbasioglu, O. M., & Velcu-Laitinen, O. (2012) · The International Journal of Digital Accounting Research · doi:10.4192/1577-8517-v12_2 · Cited by 58
Metadata
- Authors
- Gorla, N., Somers, T. M., & Wong, B.
- Venue
- The Journal of Strategic Information Systems
- Publisher
- Elsevier BV
- Published
- 2010-09
- Volume
- 19
- Issue
- 3
- Pages
- 207-228
- ISSN
- 0963-8687 (ISSN-L)
- OpenAlex
- W2119355372
- Cited by
- 965
- References
- 91
- FWCI
- 53.69
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Organizational impact of system quality, information quality, and service quality. https://app.cochat.ai/papers/10.1016/j.jsis.2010.05.001
- The paper
- Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. The Journal of Strategic Information Systems. https://doi.org/10.1016/j.jsis.2010.05.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
