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Cited by 1,609

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Development of an instrument measuring user satisfaction of the human-computer interface

Chin, J. P., Diehl, V. A., Norman, L. K.·1988·Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '88
DOI 10.1145/57167.57203
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Abstract

This study is a part of a research effort to develop the Questionnaire for User Interface Satisfaction (QUIS). Participants, 150 PC user group members, rated familiar software products. Two pairs of software categories were compared: 1) software that was liked and disliked, and 2) a standard command line system (CLS) and a menu driven application (MDA). The reliability of the questionnaire was high, Cronbach's alpha=.94. The overall reaction ratings yielded significantly higher ratings for liked software and MDA over disliked software and a CLS, respectively. Frequent and sophisticated PC users rated MDA more satisfying, powerful and flexible than CLS. Future applications of the QUIS on computers are discussed.

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Metadata

Authors
Chin, J. P., Diehl, V. A., & Norman, L. K.
Venue
Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '88
Publisher
ACM Press
Published
1988
Pages
213-218
DOI
10.1145/57167.57203
OpenAlex
W2037057633
Cited by
1,609
References
0
FWCI
3.26
Type
conference paper
Language
en
Open access
closed

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CoChat. (2026). Citation check: Development of an instrument measuring user satisfaction of the human-computer interface. https://app.cochat.ai/papers/10.1145/57167.57203
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Chin, J. P., Diehl, V. A., & Norman, L. K. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '88. https://doi.org/10.1145/57167.57203

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.