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Taking email to task: the design and evaluation of a task management centered email tool
Abstract
Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users? evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with ?live? email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users.
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Citations
Cited by
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Baxter, G., & Sommerville, I. (2011) · Interacting with Computers · doi:10.1016/j.intcom.2010.07.003 · Cited by 1,642
"Constant, constant, multi-tasking craziness": managing multiple working spheres
González, V. M., & Mark, G. (2004) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/985692.985707 · Cited by 715
E-mail as a source and symbol of stress
Barley, S. R., Meyerson, D. E., & Grodal, S. (2011) · Organization Science · doi:10.1287/orsc.1100.0573 · Cited by 637
No task left behind?: examining the nature of fragmented work
Mark, G., Gonzalez, V. M., & Harris, J. (2005) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1054972.1055017 · Cited by 503
TaskTracer: a desktop environment to support multi-tasking knowledge workers
Dragunov, A. N., Dietterich, T. G., Johnsrude, K., McLaughlin, M., Li, L., & Herlocker, J. L. (2005) · Proceedings of the 10th international conference on Intelligent user interfaces · doi:10.1145/1040830.1040855 · Cited by 240
Metadata
- Authors
- Bellotti, V., Ducheneaut, N., Howard, M., & Smith, I.
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2003-04-05
- Pages
- 345-352
- OpenAlex
- W2165990684
- Cited by
- 368
- References
- 0
- FWCI
- 47.21
- Type
- conference paper
- Language
- en
- Open access
- closed
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- Bellotti, V., Ducheneaut, N., Howard, M., & Smith, I. (2003). Taking email to task: the design and evaluation of a task management centered email tool. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/642611.642672
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