The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
E-service: a new paradigm for business in the electronic environment
Abstract
Firms must take full advantage of Net-based e-service opportunities, particularly in the transition of products to services, to garner long-term customer relationships and loyalty.
Overview
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Citations
Cites
Parasuraman, A. (2000) · Journal of Service Research · doi:10.1177/109467050024001 · Cited by 3,328
The Customer Economics of Internet Privacy
Rust, R. T., Kannan, P. K., & Peng, N. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/009207002236917 · Cited by 246
Self-citation
Cited by
The Service Revolution and the Transformation of Marketing Science
Rust, R. T., & Huang, M.-H. (2014) · Marketing Science · doi:10.1287/mksc.2013.0836 · Cited by 578
Self-citationTechnology-driven service strategy
Huang, M.-H., & Rust, R. T. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0545-6 · Cited by 263
Self-citationOnline Purchase Intentions: An Empirical Testing of a Multiple-Theory Model
Järveläinen, J. (2007) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919390701291000 · Cited by 86
Choice, Perceived Control, and Customer Satisfaction: The Psychology of Online Service Recovery
Chang, C.-C. (2008) · CyberPsychology & Behavior · doi:10.1089/cpb.2007.0059 · Cited by 58
Metadata
- Authors
- Rust, R. T., & Kannan, P. K.
- Venue
- Communications of the ACM
- Published
- 2003-06
- Volume
- 46
- Issue
- 6
- Pages
- 36-42
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2031973899
- Cited by
- 380
- References
- 2
- FWCI
- 38.58
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
