The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
The knowledge management puzzle: Human and social factors in knowledge management
Abstract
Knowledge management is often seen as a problem of capturing, organizing, and retrieving information, evoking notions of data mining, text clustering, databases, and documents. We believe that this view is too simple. Knowledge is inextricably bound up with human cognition, and the management of knowledge occurs within an intricately structured social context. We argue that it is essential for those designing knowledge management systems to consider the human and social factors at play in the production and use of knowledge. We review work—ranging from basic research to applied techniques—that emphasizes cognitive and social factors in knowledge management. We then describe two approaches to designing socially informed knowledge management systems, social computing and knowledge socialization.
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Cites
Vygotsky, L. S. (1964) · Bulletin of the Orton Society · doi:10.1007/bf02928399 · Cited by 20,704
Bystander intervention in emergencies: Diffusion of responsibility.
Darley, J. M., & Latane, B. (1968) · Journal of Personality and Social Psychology · doi:10.1037/h0025589 · Cited by 3,083
Olson, G. M., & Olson, J. S. (2000) · Human–Computer Interaction · doi:10.1207/s15327051hci1523_4 · Cited by 1,983 · cited 1×
“In other organizations, where incentives are aligned with how much others use the knowledge you make available to them, Notes and other jointly authored groupware systems succeed.(27)”
BackgroundCreating creativity: user interfaces for supporting innovation
Shneiderman, B. (2000) · ACM Transactions on Computer-Human Interaction · doi:10.1145/344949.345077 · Cited by 432
Socially translucent systems: social proxies, persistent conversation, and the design of “babble”
Erickson, T., Smith, D. N., Kellogg, W. A., Laff, M., Richards, J. T., & Bradner, E. (1999) · Proceedings of the SIGCHI conference on Human factors in computing systems the CHI is the limit - CHI '99 · doi:10.1145/302979.302997 · Cited by 335
Self-citation
Metadata
- Authors
- Thomas, J. C., Kellogg, W. A., & Erickson, T.
- Venue
- IBM Systems Journal
- Publisher
- IBM
- Published
- 2001
- Volume
- 40
- Issue
- 4
- Pages
- 863-884
- ISSN
- 0018-8670 (ISSN-L)
- OpenAlex
- W2120931247
- Cited by
- 365
- References
- 5
- FWCI
- 76.83
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
