Cited by 113Healthcare Operations and Scheduling OptimizationPsychiatric care and mental health servicesMental Health Treatment and Access

Who keeps the first outpatient appointment?

Paul J. Carpenter, Gary R. Morrow, Andrew C. Del Gaudio, Barry A. Ritzler·1981·American Journal of Psychiatry

Abstract

The authors studied 1,106 consecutive patients who called for an initial outpatient appointment at a medical center department of psychiatry during a one-year period. The 759 (68.6%) patients who kept their initial scheduled appointment differed from the 347 (31.4%) who did not in age, previous psychiatric treatment, source of referral, chief complaint, and number of days they waited for an appointment. A telephone follow-up conducted with almost 30% of those who did not keep their initial appointment revealed that of those contacted, 26 (25%) sought other routes for psychiatric help and 23 (22%) made a subsequent contact at the facility studied.

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Registry

Crossref · 10.1176/ajp.138.1.102

Cites

9 of 9 references verified0 citation errors · 0 not checkable

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Authors
Carpenter, P. J., Morrow, G. R., Gaudio, A. C. D., & Ritzler, B. A.
Venue
American Journal of Psychiatry
Published
1981-01-01
Volume
138
Issue
1
Pages
102-105
ISSN
  • 0002-953X (ISSN-L)
  • 1535-7228
OpenAlex
W117521004
Cited by
113
References
10
Citations by year
2026: 1 · 2023: 1 · 2022: 1 · 2021: 1 · 2020: 2 · 2018: 2 · 2017: 1 · 2016: 4 · 2014: 6 · 2013: 2 · 2012: 3
FWCI
2.70
Type
journal article
Language
en
Open access
closed
Locations
  • American Journal of Psychiatry (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Health Sciences › Health Professions › Emergency Medical Services › Healthcare Operations and Scheduling Optimization
  • Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
  • Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
Keywords
missed appointments, outpatient psychiatric care, appointment scheduling, help-seeking, referral sources, waiting time
MeSH terms
Adolescent, Adult, Appointments and Schedules, Mental Disorders, Female, Humans, Male, Middle Aged, Outpatient Clinics, Hospital, Patient Dropouts, Referral and Consultation, Socioeconomic Factors

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