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Privacy and Communication in an Open-Plan Office: A Case Study
Abstract
Seventy employees at four job levels in a large corporation completed a questionnaire on their office environments six months before and six weeks after moving from a conventional office to an "open-plan" office. Secretarial employees and their supervisors (job level 1) moved from freestanding desks to partly enclosed workspaces. Staff specialists (job level 11) left double offices for individual, doorless enclosures. Managerial employees (job levels Ill and IV) left walled offices for large, doorless enclosures. Neither satisfaction with commu nications nor perceptions of noise changed after relocation, but satisfaction with privacy declined among former occupants of walled offices. The decrease in privacy reflected a decrease in confidentiality of conversation, as shown by the questionnaire and acoustical measurements. Implications for office design are discussed.
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Citations
Cited by
Vischer, J. C. (2007) · Stress and Health · doi:10.1002/smi.1134 · Cited by 488
De Croon, E., Sluiter, J., Kuijer, P. P., & Frings-Dresen, M. (2005) · Ergonomics · doi:10.1080/00140130512331319409 · Cited by 450
Towards an Environmental Psychology of Workspace: How People are Affected by Environments for Work
Vischer, J. C. (2008) · Architectural Science Review · doi:10.3763/asre.2008.5114 · Cited by 384
4 The Physical Environment in Organizations
Elsbach, K. D., & Pratt, M. G. (2007) · Academy of Management Annals · doi:10.1080/078559809 · Cited by 341
The impact of the ‘open’ workspace on human collaboration
Bernstein, E. S., & Turban, S. (2018) · Philosophical Transactions of the Royal Society B: Biological Sciences · doi:10.1098/rstb.2017.0239 · Cited by 305
Metadata
- Authors
- Sundstrom, E., Herbert, R. K., & Brown, D. W.
- Venue
- Environment and Behavior
- Publisher
- SAGE Publications
- Published
- 1982-05
- Volume
- 14
- Issue
- 3
- Pages
- 379-392
- ISSN
- 0013-9165 (ISSN-L)
- 1552-390X
- OpenAlex
- W2099786165
- Cited by
- 181
- References
- 0
- FWCI
- 2.21
- Type
- journal article
- Language
- en
- Open access
- closed
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- Sundstrom, E., Herbert, R. K., & Brown, D. W. (1982). Privacy and Communication in an Open-Plan Office: A Case Study. Environment and Behavior. https://doi.org/10.1177/0013916582143007
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Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
