Satisfaction with Telepsychiatry during the COVID-19 pandemic: Patients’ and psychiatrists’ report from a University Hospital
Open accessAbstract
Background: The COVID-19 pandemic has led to important changes in the approach to patients worldwide. Different agencies have proposed and implemented telemedicine-based care services in order to ensure access to health care for all people. Aim: The aim of this study was to determine the satisfaction of patients using the Telepsychiatry service offered by the Department of Psychiatry of the Hospital de Clínicas (National University of Asunción, Paraguay). Methods: A cross sectional and descriptive study has been conducted. Participants were recruited through a phone-based survey. Satisfaction with Telepsychiatry has been measured with an adapted version of a satisfaction survey in Teleneurology. As a complement, psychiatrists from the Hospital de Clínicas were also interviewed about their rate of satisfaction with Telepsychiatry. Results: A total of 530 patients were included, 51.3% of whom were women. The consultation satisfaction scale ranged between 2.15 and 4.30 with a mean score of 3.02 ± 0.32. Cronbach’s alpha for the scale was .897, indicating a good internal consistency. Patients’ satisfaction was higher for the perception of Telepsychiatry and lower for the doctor-patient relationship. Of the physicians, 87.5% were satisfied with the Telepsychiatry service. Conclusion: The satisfaction overall score indicates patients’ general satisfaction with the quality of care in Telepsychiatry, mainly regarding the perception of health care. and lower satisfaction with the doctor-patient relationship. Nine out of 10 psychiatrists felt satisfied with the Telepsychiatry service and considered that the degree of patient’s satisfaction was acceptable during the Telepsychiatry consultation.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The COVID-19 pandemic caused healthcare systems worldwide to rapidly switch from in-person to telehealth visits.
“The COVID-19 pandemic imposed the sudden conversion of in-person to telehealth visits in healthcare systems throughout the world (Chen et al., 2020; Torales et al., 2022).”
From Online Mindfulness-Based Cognitive Therapy for People with Parkinson’s Disease and Their Caregivers: a Pilot Study (2022) · cites this paper as Torales et al., 2022
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
The citation lists haven’t been fetched yet
References 25 · Cited by 31
Research works printed but not linked: 19
- Ayala-Servín N. (2021). La telepsiquiatría: Una revolución de la salud mental en tiempos de pandemia. Medicina Clínica y Social, 5(2), 57–58. 10.52379/mcs.v5i2.206 [DOI] [Google Scholar] · DOI
- Beidas R. S., Edmunds J. M., Cannuscio C. C., Gallagher M., Downey M. M., Kendall P. C. (2013). Therapists’ perspectives on the effective elements of consultation following training. Administration and Policy in Mental Health, 40(6), 507–517. 10.1007/s10488-013-0475-7 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Constanzo F., Aracena-Sherck P., Hidalgo J. P., Muñoz M., Vergara G., Alvarado C. (2019). Validation of a patient satisfaction survey of the teleneurology program in Chile. BMC Research Notes, 12(1), 359. 10.1186/s13104-019-4358-1 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Dham P., Gupta N., Alexander J., Black W., Rajji T., Skinner E. (2018). Community based telepsychiatry service for older adults residing in a rural and remote region- utilization pattern and satisfaction among stakeholders. BMC Psychiatry, 18(1), 316. 10.1186/s12888-018-1896-3 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Futterman I., Rosenfeld E., Toaff M., Boucher T., Golden-Espinal S., Evans K., Clare C. A. (2021). Addressing disparities in prenatal care via telehealth during COVID-19: Prenatal satisfaction survey in East Harlem. American Journal of Perinatology, 38(1), 88–92. 10.1055/s-0040-1718695 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- García-Huidobro N. F., Willson E. M., Sepúlveda C. V., Palma R. S., Cabello E. P. (2020). Evaluación de satisfacción en la implementación de un nuevo sistema de telemedicina en el Servicio de Otorrinolaringología del Complejo Asistencial Dr. Sótero del Río (CASR) durante la pandemia de COVID-19. Revista de Otorrinolaringología y Cirugía de Cabeza y Cuello, 80(4), 403–410. 10.4067/s0718-48162020000400403 [DOI] [Google Scholar] · DOI
- Hantke N., Lajoy M., Gould C. E., Magwene E. M., Sordahl J., Hirst R., O’Hara R. (2020). Patient satisfaction with geriatric psychiatry services via video teleconference. American Journal of Geriatric Psychiatry, 28(4), 491–494. 10.1016/j.jagp.2019.08.020 [DOI] [PubMed] [Google Scholar] · DOI
- Johnson A. B. (2019). Satisfaction in intensive care unit telemedicine programs. Critical Care Clinics, 35(3), 511–517. 10.1016/j.ccc.2019.02.006 [DOI] [PubMed] [Google Scholar] · DOI
- Kaufman K. R., Petkova E., Bhui K. S., Schulze T. G. (2020). A global needs assessment in times of a global crisis: World psychiatry response to the COVID-19 pandemic. BJPsych Open, 6, e48. 10.1192/bjo.2020.25 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Luz P. L. D. (2019). Telemedicine and the doctor/patient relationship. Arquivos Brasileiros de Cardiologia, 113(1), 100–102. 10.5935/abc.20190117 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Malouff T. D., TerKonda S. P., Knight D., Abu Dabrh A. M., Perlman A. I., Munipalli B., Dudenkov D. V., Heckman M. G., White L. J., Wert K. M., Pascual J. M., Rivera F. A., Shoaei M. M., Leak M. A., Harrell A. C., Trifiletti D. M., Buskirk S. J. (2021). Physician satisfaction with telemedicine during the COVID-19 pandemic: The Mayo Clinic Florida experience. Mayo Clinic Proceedings: Innovations, Quality & Outcomes, 5(4), 771–782. 10.1016/j.mayocpiqo.2021.06.006 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Muñoz Navarro S. R. (2014). [How many subjects do I need to power my study?]. Medwave, 14(6), e5995. 10.5867/medwave.2014.06.5995 [DOI] [PubMed] [Google Scholar] · DOI
- Naumova E. N. (2020). Public health response to COVID-19: The forecaster’s dilemma. Journal of Public Health Policy, 41, 395–398. 10.1057/s41271-020-00252-z [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- O’Brien M., McNicholas F. (2020). The use of telepsychiatry during COVID-19 and beyond. Irish Journal of Psychological Medicine, 37(4), 250–255. 10.1017/ipm.2020.54 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Polinski J. M., Barker T., Gagliano N., Sussman A., Brennan T. A., Shrank W. H. (2016). Patients’ satisfaction with and preference for telehealth visits. Journal of General Internal Medicine, 31(3), 269–275. 10.1007/s11606-015-3489-x [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI · Paper page
- Serhal E., Crawford A., Cheng J., Kurdyak P. (2017). Implementation and utilisation of telepsychiatry in Ontario: A population-based study. The Canadian Journal of Psychiatry, 62(10), 716–725. 10.1177/0706743717711171 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Shaw S. E., Seuren L. M., Wherton J., Cameron D., A’Court C., Vijayaraghavan S., Morris J., Bhattacharya S., Greenhalgh T. (2020). Video consultations between patients and clinicians in diabetes, cancer, and heart failure services: Linguistic ethnographic study of video-mediated interaction. Journal of Medical Internet Research, 22(5), e18378. 10.2196/18378 [DOI] [PMC free article] [PubMed] [Google Scholar] · DOI
- Torales J., Castaldelli-Maia J. M., Ventriglio A., Ayala-Servín N., Navarro R., Almirón-Santacruz J., Ruíz Díaz N., Barrios I., García O., O’Higgins M. (2021). La Telepsiquiatría como herramienta de formación para médicos residentes de Psiquiatría en Paraguay durante la pandemia de COVID-19: Un punto de vista de los profesores y de los estudiantes de postgrado. Medicina Clínica y Social, 5(3), 121–122. 10.52379/mcs.v5i3.218 [DOI] [Google Scholar] · DOI
- Villalba-Arias J., Barrios I., Palacios J. M., Torales J. (2020). Niveles de empatía en médicos residentes: Un estudio del Hospital de Clínicas de la Universidad Nacional de Asunción. Revista de Salud Publica Del Paraguay, 10(1), 37–43. 10.18004/rspp.2020.enero.37-43 [DOI] [Google Scholar] · DOI
- Authors
- Torales, J., Vilallba-Arias, J., Bogado, J. A., O’Higgins, M., Almirón-Santacruz, J., Ruiz Díaz, N., García, O., Amarilla-Salvioni, D., Castaldelli-Maia, J. M., Ventriglio, A., & Barrios, I.
- Affiliations
- Universidad Nacional de Asunción (PY)
- Department of Psychiatry, School of Medical Sciences, National University of Asunción, San Lorenzo, Paraguay
- Department of Medical Psychology, School of Medical Sciences, National University of Asunción, San Lorenzo, Paraguay
- Department of Neuroscience, Fundação do ABC, Santo André, Brazil
- University of Foggia (IT)
- Corresponding author
- Barrios, Iván
- ORCID
- Venue
- International Journal of Social Psychiatry
- Publisher
- SAGE Publications
- Published
- 2022-01-06
- Volume
- 69
- Issue
- 1
- Pages
- 156-160
- ISSN
- 0020-7640 (ISSN-L)
- 1741-2854
- PMC
- PMC9936176
- OpenAlex
- W4206570913
- Cited by
- 31
- References
- 25
- Citations by year
- 2026: 6 · 2025: 3 · 2024: 7 · 2023: 4 · 2022: 9 · 2021: 2
- FWCI
- 5.08
- Type
- journal article
- Language
- en
- Open access
- green
- www.ncbi.nlm.nih.gov
- Locations
- International Journal of Social Psychiatry (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Institutional Research Information System University of Ferrara (University of Ferrara) (submittedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Dentistry › General Dentistry › Dental Research and COVID-19
- Social Sciences › Psychology › Clinical Psychology › COVID-19 and Mental Health
- Keywords
- telepsychiatry, patient satisfaction, COVID-19 pandemic, physician-patient relationship, telemedicine, access to mental health care, quality of care
- MeSH terms
- COVID-19, Cross-Sectional Studies, Female, Hospitals, Humans, Male, Personal Satisfaction, Physician-Patient Relations, Psychiatry, Patient Satisfaction, Telemedicine, Pandemics
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
