The DOI matches its Crossref record; 69 of the 69 references it cites were found in a registry or an index.
Understanding Guest Satisfaction with Urban Hotel Location
Abstract
In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using data from 8,185 online reviews of 220 Los Angeles hotels checked in during a 1-year period, we apply a mixed-effect ordered logit model to investigate factors determining location evaluation scores. We classify all location-related factors into three categories: accessibility to points of interest, transport convenience, and surrounding environment. Our results suggest that a property’s accessibility to attractions, airports, universities and public transportation, as well as green spaces, bodies of water, and local businesses are significant determinants. Free parking and airport shuttle bus service could mitigate disadvantages related to inferior airport accessibility. Moreover, we underscore different hotel location satisfaction effects across travelers’ experiences and types of travel described in the online reviews. Lastly, different types of travelers demonstrate heterogeneous location preferences related to different tourist attractions.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Analysis of Ordinal Categorical Data
Agresti, A. (2010) · Wiley Series in Probability and Statistics · doi:10.1002/9780470594001 · Cited by 1,620
Strategic facility location: A review
Owen, S. H., & Daskin, M. S. (1998) · European Journal of Operational Research · doi:10.1016/s0377-2217(98)00186-6 · Cited by 1,420
Oliver, F. R., & Gujarati, D. (1993) · Journal of the Royal Statistical Society Series A (Statistics in Society) · doi:10.2307/2982744 · Cited by 1,048
Hospitality and Tourism Online Reviews: Recent Trends and Future Directions
Schuckert, M., Liu, X.-W., & Law, R. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.933154 · Cited by 588
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
Berezina, K., Bilgihan, A., Çobanoğlu, C., & Okumuş, F. (2015) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2015.983631 · Cited by 563
Lu, W., & Stepchenkova, S. O. (2014) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2014.907758 · Cited by 427
Li, H., Ye, Q., & Law, R. (2012) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2012.708351 · Cited by 366
Tourism analytics with massive user-generated content: a case study of Barcelona
Marine-Roig, E., & Anton Clavé, S. (2015) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2015.06.004 · Cited by 356
A fuzzy multi-criteria decision model for international tourist hotels location selection
Chou, T., Hsu, C.-L., & Chen, M.-C. (2007) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2007.07.029 · Cited by 350
Agglomeration Efects and Strategic Orientations: Evidence From The U.S. Lodging Industry
Canina, L., Enz, C. A., & Harrison, J. S. (2005) · Academy of Management Journal · doi:10.5465/amj.2005.17843938 · Cited by 327
Research works printed but not linked: 5
- Broadway Michael J., 1993, Canadian Journal of Urban Research, 2, 30
- Dolnicar Sara, 2003, Paper presented at the Proceedings of the 9th Annual Conference of the Asia Pacific Tourism Association (APTA)
- ESRI, 2015, Methodology Statement: 2015 ESRI US Business Locations and Business Summary Data
- Gray W. S., Liguori S. C. 1998. Hotel and Motel Management and Operations, 3rd ed. Englewood Cliffs, NJ: Prentice Hall.
- So Siu-Ian, 2007, Journal of Travel & Tourism Marketing, 20, 79
Cited by
Sorted by citations
Sentiment Analysis in Tourism: Capitalizing on Big Data
Alaei, A. R., Becken, S., & Stantic, B. (2019) · Journal of Travel Research · doi:10.1177/0047287517747753 · Cited by 622
Lv, H., Shi, S., & Gürsoy, D. (2021) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2021.1937434 · Cited by 195
Big data or small data? A methodological review of sustainable tourism
Xu, F., Nash, N., & Whitmarsh, L. E. (2019) · Journal of Sustainable Tourism · doi:10.1080/09669582.2019.1631318 · Cited by 159
Comprehending customer satisfaction with hotels
Li, H., Yong, L., Tan, C.-W., & Hu, F. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-06-2019-0581 · Cited by 226
Zhang, X., Qiao, S., Yang, Y., & Zhang, Z. (2019) · Tourism Management · doi:10.1016/j.tourman.2019.103953 · Cited by 114
Self-citation
Metadata
- Authors
- Yang, Y., Mao, Z., & Tang, J.
- Affiliations
- Temple University (US)
- California State Polytechnic University (US)
- University of Florida (US)
- Corresponding author
- Yang, Yang
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2017-02-01
- Volume
- 57
- Issue
- 2
- Pages
- 243-259
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2589112705
- Cited by
- 156
- References
- 69
- Citations by year
- 2026: 10 · 2025: 12 · 2024: 11 · 2023: 20 · 2022: 25 · 2021: 26 · 2020: 20 · 2019: 16 · 2018: 14 · 2017: 2
- FWCI
- 36.42
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Travel Research (publishedVersion)
- Funders
- Grant-in-aid, Temple University
- Topics
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- hotel location, guest satisfaction, urban hotels, online reviews, public transport, green spaces, airport accessibility, free parking, airport shuttle services, tourist attractions, Los Angeles hotels
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
