The DOI matches its Crossref record; 40 of the 40 references it cites were found in a registry or an index.
Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
Self-citationAssessing construct validity in organizational research
Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991) · Administrative Science Quarterly · doi:10.2307/2393203 · Cited by 6,621
Self-citationCustomer Loyalty: Toward an Integrated Conceptual Framework
Dick, A. S., & Basu, K. (1994) · Journal of the Academy of Marketing Science · doi:10.1177/0092070394222001 · Cited by 6,591
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
Satisfaction: a behavioral perspective on the consumer
(2010) · Choice Reviews Online · doi:10.5860/choice.47-6963 · Cited by 6,042
Measuring the involvement construct
Zaichkowsky, J. L. (1985) · Journal of Consumer Research · doi:10.1086/208520 · Cited by 6,013
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993) · Journal of Marketing Research · doi:10.1177/002224379303000102 · Cited by 3,416
Self-perception: An alternative interpretation of cognitive dissonance phenomena.
Bem, D. J. (1967) · Psychological Review · doi:10.1037/h0024835 · Cited by 2,959
Why Satisfied Customers Defect
Jones, T. O. (1995) · Harvard business review · Cited by 2,230
The role of involvement in attention and comprehension processes
Celsi, R. L., & Olson, J. C. (1988) · Journal of Consumer Research · doi:10.1086/209158 · Cited by 2,070
Cited by
Hwang, J., & Choi, L. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2019.01.031 · Cited by 363
Repurchase loyalty: The role of involvement and satisfaction
Olsen, S. O. (2007) · Psychology & Marketing · doi:10.1002/mar.20163 · Cited by 342
Hwang, J., & Griffiths, M. A. (2017) · Journal of Consumer Marketing · doi:10.1108/jcm-10-2015-1560 · Cited by 288
Does Customer Demotion Jeopardize Loyalty?
Wagner, T., Hennig-Thurau, T., & Rudolph, T. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.3.069 · Cited by 286
Can we predict customer lifetime value?
Malthouse, E. C., & Blattberg, R. C. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20027 · Cited by 248
Metadata
- Authors
- Yi, Y., & Jeon, H.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2003-06-01
- Volume
- 31
- Issue
- 3
- Pages
- 229-240
- ISSN
- 0092-0703 (ISSN-L)
- 0000-0000
- OpenAlex
- W2155152989
- Cited by
- 732
- References
- 40
- FWCI
- 15.43
- Type
- journal article
- Language
- en
- Open access
- closed
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- Yi, Y., & Jeon, H. (2003). Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070303031003002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.