The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Building consumer trust online
Hoffman, D. L., Novak, T. P., & Peralta, M. (1999) · Communications of the ACM · doi:10.1145/299157.299175 · Cited by 2,132
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882
Exploring the implications of the Internet for consumer marketing
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997) · Journal of the Academy of Marketing Science · doi:10.1177/0092070397254005 · Cited by 1,373
Cited by
Parasuraman (2005) · doi:10.1177/1094670504271156 · Cited by 3,967
Customer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
Twitter power: Tweets as electronic word of mouth
Jansen, B. J., Zhang, M., Sobel, K., & Chowdury, A. (2009) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.21149 · Cited by 1,642
Multichannel customer management: Understanding the research-shopper phenomenon.
Verhoef, P. C., Neslin, S. A., & Vroomen, B. (2007) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2006.11.002 · Cited by 999
The effect of web interface features on consumer online purchase intentions
Hausman, A. V., & Siekpe, J. S. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.018 · Cited by 981
Metadata
- Authors
- Montoya-Weiss, M. M., Voss, G. B., & Grewal, D.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2003-09-01
- Volume
- 31
- Issue
- 4
- Pages
- 448-458
- ISSN
- 0092-0703 (ISSN-L)
- 0000-0000
- OpenAlex
- W2047036688
- Cited by
- 782
- References
- 5
- FWCI
- 25.95
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider. https://app.cochat.ai/papers/10.1177/0092070303254408
- The paper
- Montoya-Weiss, M. M., Voss, G. B., & Grewal, D. (2003). Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070303254408
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
