The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Significance tests and goodness of fit in the analysis of covariance structures.
Bentler, P. M., & Bonett, D. G. (1980) · Psychological Bulletin · doi:10.1037//0033-2909.88.3.588 · Cited by 19,023
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196
Representing and Testing Organizational Theories: A Holistic Construal
Bagozzi, R. P., & Phillips, L. W. (1982) · Administrative Science Quarterly · doi:10.2307/2392322 · Cited by 2,064
Understanding the influence of national culture on the development of trust
Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998) · The Academy of Management Review · doi:10.2307/259297 · Cited by 1,844
Cited by
The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence
Scheer, L. K., Miao, C. F., & Garrett, J. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0129-6 · Cited by 127
Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations
Costa, R., Resende, T., Dias, A., Pereira, L., & Santos, J. (2020) · Journal of Open Innovation: Technology, Market, and Complexity · doi:10.3390/joitmc6030078 · Cited by 17
Metadata
- Authors
- Ferguson, R. J.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2005-04-01
- Volume
- 33
- Issue
- 2
- Pages
- 217-234
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2015321375
- Cited by
- 327
- References
- 10
- FWCI
- 14.53
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness. https://app.cochat.ai/papers/10.1177/0092070304270729
- The paper
- Ferguson, R. J. (2005). Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070304270729
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
