The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.
An Attitude-Behavior Model of Salespeople's Customer Orientation
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Citations
Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Measuring individual differences in empathy: Evidence for a multidimensional approach.
Davis, M. H. (1983) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.44.1.113 · Cited by 10,272
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Schwarz, N., & Clore, G. L. (1983) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.45.3.513 · Cited by 4,952
Negativity Bias, Negativity Dominance, and Contagion
Rozin, P., & Royzman, E. B. (2001) · Personality and Social Psychology Review · doi:10.1207/s15327957pspr0504_2 · Cited by 4,342
Mood and judgment: The affect infusion model (AIM).
Forgas, J. P. (1995) · Psychological Bulletin · doi:10.1037/0033-2909.117.1.39 · Cited by 3,470
Cited by
Stock, R. M. (2011) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-010-0215-4 · Cited by 122
Self-citationYoon, N., & Lee, H.-K. (2021) · Journal of Theoretical and Applied Electronic Commerce Research · doi:10.3390/jtaer16050107 · Cited by 104
The importance of customer’s perception of salesperson’s empathy in selling
Delpechitre, D., Rutherford, B. N., & Comer, L. B. (2019) · Journal of Business & Industrial Marketing · doi:10.1108/jbim-03-2017-0073 · Cited by 59
Kumra, R., & Sharma, P. K. (2022) · Journal of Financial Services Marketing · doi:10.1057/s41264-021-00137-6 · Cited by 9
Metadata
- Authors
- Stock, R. M., & Hoyer, W. D.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2005-10-01
- Volume
- 33
- Issue
- 4
- Pages
- 536-552
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2110887054
- Cited by
- 432
- References
- 15
- FWCI
- 16.52
- Type
- journal article
- Language
- en
- Open access
- closed
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- Stock, R. M., & Hoyer, W. D. (2005). An Attitude-Behavior Model of Salespeople's Customer Orientation. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070305276368
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
