Scientific Status and Knowledge Use: Two Perspectives
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Claims the paper makes
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Each is checked against this paper’s own text: does it say what the citing paper says it does?
The concept of relational benefits was introduced more than two decades ago, and many studies have investigated it since then.
“Although the concept of relational benefits was introduced more than two decades ago, and many studies have investigated it since then (Hult and Ferrell 2012; Zinkhan 2005), several issues continue to limit our understanding of customer relational benefits.”
From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Zinkhan 2005
Cites
Journal of the Academy of Marketing Science, 2000 to 2003
Varadarajan, P. R. (2003) · Journal of the Academy of Marketing Science · doi:10.1177/00920703030314001 · Cited by 511 · see citing works
Assessing the Quality Ranking of theJournal of Advertising, 1986–1997
Zinkhan, G. M., & Leigh, T. W. (1999) · Journal of Advertising · doi:10.1080/00913367.1999.10673583 · Cited by 126 · see citing works
Self-citationZinkhan, G. M., Roth, M. S., & Saxton, M. J. (1992) · Journal of Consumer Research · doi:10.1086/209302 · Cited by 89 · see citing works
Self-citationAn Evaluation of Journals Used in Doctoral Marketing Programs
Bauerly, R. J. (2005) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304272052 · Cited by 69 · see citing works
Accessing Academic Research through an E-Database: Issues of Journal Quality and Knowledge Use
Zinkhan, G. M. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304267963 · Cited by 24 · see citing works
Self-citationA Look to the Future of JAMS: Three Years Out, Thirty Years Out...
Zinkhan, G. M. (2003) · Journal of the Academy of Marketing Science · doi:10.1177/0092070303031003001 · Cited by 23 · see citing works
Self-citationNord, W. R. (1995) · Sage eBooks · doi:10.4135/9781452240466.n4 · Cited by 5 · see citing works
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Understanding and managing customer relational benefits in services: a meta-analysis
Gremler, D. D., Van Vaerenbergh, Y., Brüggen, E. C., & Gwinner, K. P. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00701-6 · Cited by 148 · see citing works
- Authors
- Zinkhan, G. M.
- Affiliations
- University of Georgia (US)
- Corresponding author
- Zinkhan, G. M.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2005-07-01
- Volume
- 33
- Issue
- 3
- Pages
- 251-253
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2129753735
- Cited by
- 3
- References
- 7
- Citations by year
- 2019: 1 · 2014: 1
- FWCI
- 0.39
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Statistics, Probability and Uncertainty › scientometrics and bibliometrics research
- Social Sciences › Arts and Humanities › History and Philosophy of Science › Publishing and Scholarly Communication
- Social Sciences › Arts and Humanities › History and Philosophy of Science › Academic Writing and Publishing
- Keywords
- journal quality, journal rankings, citation counts, expert ratings, knowledge application
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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