The DOI matches its Crossref record; 36 of the 37 references it cites were found in a registry or an index.
The Effects of Physician Empathy on Patient Satisfaction and Compliance
Abstract
The present study attempted to develop new scales of patient-perceived, empathy-related constructs and to test a model of the relationships of physician empathy and related constructs to patient satisfaction and compliance. Five hundred fifty outpatients at a large university hospital in Korea were interviewed with the questionnaire. The data were analyzed using structural equation modeling. Patient-perceived physician empathy significantly influenced patient satisfaction and compliance via the mediating factors of information exchange, perceived expertise, inter-personal trust, and partnership. Improving physician empathic communication skills should increase patient satisfaction and compliance. Health providers who wish to improve patient satisfaction and compliance should first identify components of their empathic communication needing improvement and then try to refine their skills to better serve patients.
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“Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.87–90”
From Reducing Racial Bias Among Health Care Providers: Lessons from Social-Cognitive Psychology (2007) · cites this paper as [89]
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Sorted by citations
Empathy Decline and Its Reasons: A Systematic Review of Studies With Medical Students and Residents
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Metadata
- Authors
- Kim, S. S., Kaplowitz, S., & Johnston, M. V.
- Affiliations
- Michigan State University (US)
- Kessler Institute for Rehabilitation (US)
- Venue
- Evaluation & the Health Professions
- Publisher
- SAGE Publications
- Published
- 2004-09
- Volume
- 27
- Issue
- 3
- Pages
- 237-251
- ISSN
- 0163-2787 (ISSN-L)
- 1552-3918
- OpenAlex
- W1963641458
- Cited by
- 1,063
- References
- 37
- Citations by year
- 2026: 30 · 2025: 95 · 2024: 85 · 2023: 61 · 2022: 118 · 2021: 76 · 2020: 90 · 2019: 74 · 2018: 51 · 2017: 54 · 2016: 54 · 2015: 40 · 2014: 51 · 2013: 38 · 2012: 34
- FWCI
- 5.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Evaluation & the Health Professions (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- physician empathy, patient satisfaction, medication adherence, empathic communication, information sharing, perceived expertise, interpersonal trust, patient-provider partnership, scale development, outpatients
- MeSH terms
- Communication, Empathy, Humans, Korea, Patient Compliance, Physician-Patient Relations, Surveys and Questionnaires, Patient Satisfaction
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