The DOI matches its Crossref record.
LibQUAL+: Service Quality Assessment in Research Libraries
Abstract
LibQUAL + est un projet de recherche et developpement nord-americain entrepris dans le cadre d'un partenariat entre l'Association de Bibliotheques de Recherche (ARL) et l'Universite A&M au Texas. Il a pour objectif de definir et de mesurer la qualite des services a travers les etablissements et de creer des outils d'evaluation de qualite utiles pour la planification locale. Cet instrument a grande echelle, base sur les techniques du web a ete developpe dans le contexte des pressions constantes que les bibliotheques ont actuellement pour arriver a des evaluations/estimations basees sur le revenu. Concue initialement pour bibliotheques de recherche en Amerique du Nord, une aide de 500 000 USD provenant du Fund for the Improvement of Post-Secondary Education (FIPSE) cherche a etendre son application a toutes les formes d'enseignement superieur. L'article aborde les outils et les plans permettant de perfectionner l'instrument pendant des phases successives, incluant le test de l'instrument dans d'autres contextes culturels.
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Research works printed but not linked: 10
- A. Parasuraman, 1988, Journal of Retailing, 64, 12
- Valarie A. Zeithaml , A. Parasuraman and Leonard L. Berry, Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990. 16.
- A. Parasuraman. "The SERVQUAL Model: Its Evolution and Current Status." Presentation: ARL Symposium on Measuring Service Quality. Washington, DC: October 20, 2000. Available Saturday, April 28, 2001 at: http://www.arl.org/libqual/events/oct2000msq/slides/parasuraman/sld001.htm; Leonard Berry. On Great Service: A Framework for Action . New York: The Free Press, 1995. 35.
- 10.1016/S0099-1333(00)00117-8 · DOI
- Colleen Cook, Proceedings, 66th IFLA Council and General Conference. Section on Statistics
- Colleen Cook, Library Trends
- 10.1016/0022-4359(94)90033-7 · DOI
- Colleen Cook, 2000, College and Research Libraries, 62, 212
- 10.1016/S0099-1333(98)90106-9 · DOI
- Cullen, R., 2001, Library Trends
Cited by
Kingma, B., & McClure, K. (2015) · College & Research Libraries · doi:10.5860/crl.76.1.63 · Cited by 38
Metadata
- Authors
- Cook, C., Thompson, B., Heath, F., & Thompson, R.
- Affiliations
- Texas A&M University (US)
- ORCID
- Cook, Colleen
- Venue
- IFLA Journal
- Publisher
- SAGE Publications
- Published
- 2001-08
- Volume
- 27
- Issue
- 4
- Pages
- 264-268
- ISSN
- 0340-0352 (ISSN-L)
- 1745-2651
- OpenAlex
- W2139076778
- Cited by
- 67
- References
- 0
- Citations by year
- 2025: 1 · 2024: 1 · 2023: 1 · 2022: 4 · 2021: 2 · 2020: 4 · 2019: 3 · 2018: 1 · 2016: 1 · 2015: 2 · 2014: 2 · 2013: 1 · 2012: 8
- FWCI
- 17.02
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- IFLA Journal (publishedVersion)
- Topics
- Social Sciences › Library and Information Sciences › Library Science and Information Literacy
- Social Sciences › Library and Information Sciences › Library Science and Information
- Social Sciences › Library and Information Sciences › Web and Library Services
- Keywords
- LibQUAL+, service quality evaluation, research libraries, library user surveys, library planning, academic libraries, Association of Research Libraries
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
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- This page
- CoChat. (2026). Citation check: LibQUAL+: Service Quality Assessment in Research Libraries. https://app.cochat.ai/papers/10.1177/034003520102700410
- The paper
- Cook, C., Thompson, B., Heath, F., & Thompson, R. (2001). LibQUAL+: Service Quality Assessment in Research Libraries. IFLA Journal. https://doi.org/10.1177/034003520102700410
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
