The DOI matches its Crossref record; 21 of the 21 references it cites were found in a registry or an index.
The Silver Surfer: Making the Internet Usable for Seniors
Abstract
Until designers address age-related decrements, Web sites will fail to reach their full potential for older users — and everybody else.
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“A number of studies have demonstrated that older adults can encounter more difficulties while adopting technologies due to the decline of physical capabilities, such as the gradual loss of sensorial capabilities of vision and hearing [55] and dexterity problems which cause difficulties in typing [56].”
From The Investigation of Adoption of Voice-User Interface (VUI) in Smart Home Systems among Chinese Older Adults (2022) · cites this paper as [55]
Citations
Cites
Handbook of Human-Computer Interaction
(1988) · Elsevier eBooks · doi:10.1016/c2009-0-12113-x · Cited by 2,058
Haslegrave, C. M. (1988) · Applied Ergonomics · doi:10.1016/0003-6870(88)90184-6 · Cited by 819
Handbook of Human Factors and Ergonomics
(2012) · Wiley eBooks · doi:10.1002/9781118131350 · Cited by 742
HANDBOOK OF HUMAN FACTORS AND ERGONOMICS
(2021) · Wiley eBooks · doi:10.1002/9781119636113 · Cited by 593
Salvendy, G. (1987) · Wiley eBooks · Cited by 580
Making computers easier for older adults to use: area cursors and sticky icons
Worden, A., Walker, N., Bharat, K., & Hudson, S. (1997) · Proceedings of the ACM SIGCHI Conference on Human factors in computing systems · doi:10.1145/258549.258724 · Cited by 376
Silver surfers: Training and evaluating internet use among older adult learners
Cody, M. J., Dunn, D., Hoppin, S., & Wendt, P. (1999) · Communication Education · doi:10.1080/03634529909379178 · Cited by 269
A Survey of World Wide Web Use in Middle-Aged and Older Adults
Morrell, R. W., Mayhorn, C. B., & Bennett, J. M. (2000) · Human Factors The Journal of the Human Factors and Ergonomics Society · doi:10.1518/001872000779656444 · Cited by 240
When Users Want What's not Best for Them
Andre, A. D., & Wickens, C. D. (1995) · Ergonomics in Design: The Quarterly of Human Factors Applications · doi:10.1177/106480469500300403 · Cited by 194
Increasing the Usability of Online Information for Older Users: A Case Study in Participatory Design
Ellis, R. D., & Kurniawan, S. (2000) · International Journal of Human-Computer Interaction · doi:10.1207/s15327590ijhc1202_6 · Cited by 180
Research works printed but not linked: 8
- 2001, AgeLight Guide for effective web design and usability for users of all ages
- Czaja S. J., 2001, Communication, technology and aging: Opportunities and challenges for the future, 60
- Drucker P., 2002, The Economist, 361, 3S
- Laux L. F., 2001, Communication, technology and aging: Opportunities and challenges for the future, 153
- Margolin V., 1995, The idea of design, a design issues reader, 275
- Morrell R. W., 2002, Older adults, health information and the World Wide Web.
- Morrell R. W., 2001, Older adults and information technology: A compendium of scientific research and Web site accessibility guidelines.
- Morris J. M., 1994, Interaction with Computers, 6, 377
Cited by
Computer use by older adults: A multi-disciplinary review
Wagner, N., Hassanein, K., & Head, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.029 · Cited by 678
Pan, S., & Jordan-Marsh, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.015 · Cited by 300
Song, Y., Yang, Y., & Cheng, P. (2022) · Sensors · doi:10.3390/s22041614 · Cited by 95
“…of studies have demonstrated that older adults can encounter more difficulties while adopting technologies due to the decline of physical capabilities, such as the gradual loss of sensorial capabilities of vision and hearing [55] and dexterity problems which cause difficulties in typing [56].”
Metadata
- Authors
- Bitterman, N., & Shalev, I.
- ORCID
- Bitterman, Noemi
- Venue
- Ergonomics in Design: The Quarterly of Human Factors Applications
- Publisher
- SAGE Publications
- Published
- 2004-01
- Volume
- 12
- Issue
- 1
- Pages
- 24-28
- ISSN
- 1064-8046 (ISSN-L)
- OpenAlex
- W2017649783
- Cited by
- 30
- References
- 21
- Citations by year
- 2025: 1 · 2024: 3 · 2023: 2 · 2022: 1 · 2021: 1 · 2020: 2 · 2018: 1 · 2017: 1 · 2015: 1 · 2014: 1 · 2012: 4
- FWCI
- 4.53
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
- Locations
- Ergonomics in Design The Quarterly of Human Factors Applications (publishedVersion)
- Topics
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- older adults, web accessibility, usability, age-related decline, web design, elderly users, human factors in design
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The Silver Surfer: Making the Internet Usable for Seniors. https://app.cochat.ai/papers/10.1177/106480460401200107
- The paper
- Bitterman, N., & Shalev, I. (2004). The Silver Surfer: Making the Internet Usable for Seniors. Ergonomics in Design: The Quarterly of Human Factors Applications. https://doi.org/10.1177/106480460401200107
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
