When Users Want What's not Best for Them
Abstract
Amazingly, people sometimes prefer software systems that hinder their ability to use them.
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Understanding what would help people in their complex work is not as simple as asking them what they want.
“Understanding what would help people in their complex work is not as simple as asking them what they want 86 d an all too common approach in HIT design.”
From Health information technology: fallacies and sober realities (2010) · cites this paper as [86]
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Health information technology: fallacies and sober realities
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Does Explainable Artificial Intelligence Improve Human Decision-Making?
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- Authors
- Andre, A. D., & Wickens, C. D.
- Affiliations
- University of Illinois Urbana-Champaign (US)
- Venue
- Ergonomics in Design: The Quarterly of Human Factors Applications
- Publisher
- SAGE Publications
- Published
- 1995-10
- Volume
- 3
- Issue
- 4
- Pages
- 10-14
- ISSN
- 1064-8046 (ISSN-L)
- OpenAlex
- W1986061707
- Cited by
- 194
- References
- 31
- Citations by year
- 2026: 5 · 2025: 3 · 2024: 3 · 2023: 11 · 2022: 1 · 2021: 9 · 2020: 14 · 2019: 6 · 2018: 7 · 2017: 8 · 2016: 7 · 2015: 6 · 2014: 12 · 2013: 9 · 2012: 8
- FWCI
- 3.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Ergonomics in Design The Quarterly of Human Factors Applications (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- user preferences, usability, software design, user-centered design, user satisfaction
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