Cited by 194Usability and User Interface DesignInnovative Human-Technology InteractionTechnology Adoption and User Behaviour

When Users Want What's not Best for Them

Andre, Anthony D., Wickens, Christopher D.·1995·Ergonomics in Design: The Quarterly of Human Factors Applications

Abstract

Amazingly, people sometimes prefer software systems that hinder their ability to use them.

Integrity signals

Registry

Crossref · 10.1177/106480469500300403

Cites

31 of 31 references verified0 citation errors · 0 not checkable

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  • Understanding what would help people in their complex work is not as simple as asking them what they want.

    “Understanding what would help people in their complex work is not as simple as asking them what they want 86 d an all too common approach in HIT design.”

    From Health information technology: fallacies and sober realities (2010) · cites this paper as [86]

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Authors
Andre, A. D., & Wickens, C. D.
Affiliations
University of Illinois Urbana-Champaign (US)
Venue
Ergonomics in Design: The Quarterly of Human Factors Applications
Published
1995-10
Volume
3
Issue
4
Pages
10-14
ISSN
1064-8046 (ISSN-L)
OpenAlex
W1986061707
Cited by
194
References
31
Citations by year
2026: 5 · 2025: 3 · 2024: 3 · 2023: 11 · 2022: 1 · 2021: 9 · 2020: 14 · 2019: 6 · 2018: 7 · 2017: 8 · 2016: 7 · 2015: 6 · 2014: 12 · 2013: 9 · 2012: 8
FWCI
3.27
Type
journal article
Language
en
Open access
closed
Locations
Ergonomics in Design The Quarterly of Human Factors Applications (publishedVersion)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords
user preferences, usability, software design, user-centered design, user satisfaction

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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