ATM Design and Training Issues: Human Factors Input to Automatic Teller Machines Can Enhance - and Maybe Increase - Their Use
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Studies have provided insights about age-related difficulties with specific technologies such as automatic teller machines, online library systems, and cell phones.
“Studies have also provided insights about age-related diffi culties with specifi c technologies such as automatic teller machines ( Rogers & Fisk, 1997 ), online library systems ( Mead et al., 2000 ;Rousseau, Jamieson, Rogers, Mead, & Sit, 1998 ), cell phones ( Jastrzembski & Charness, 2008 ), and more ( for reviews, see Nichols, Rogers, & Fisk, 2006 ;Rogers, Stronge, & Fisk, 2006 ).”
From Toward a Psychological Science of Advanced Technology Design for Older Adults (2010) · cites this paper as Rogers & Fisk, 1997
Cites
Training Older Adults to Use Automatic Teller Machines
Rogers, W. A., Fisk, A. D., Mead, S. E., Walker, N., & Cabrera, E. F. (1996) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/001872096778701935 · Cited by 118 · see citing works
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The design with intent method: A design tool for influencing user behaviour
Lockton, D., Harrison, D., & Stanton, N. A. (2010) · Applied Ergonomics · doi:10.1016/j.apergo.2009.09.001 · Cited by 419 · see citing works
Toward a Psychological Science of Advanced Technology Design for Older Adults
Rogers, W. A., & Fisk, A. D. (2010) · The Journals of Gerontology Series B: Psychological Sciences and Social Sciences · doi:10.1093/geronb/gbq065 · Cited by 204 · see citing works
Self-citationHuang, H., Yang, M., Yang, C., & Lv, T. (2019) · Applied Ergonomics · doi:10.1016/j.apergo.2019.02.006 · Cited by 30 · see citing works
- Authors
- Rogers, W. A., & Fisk, A. D.
- Affiliations
- University of Georgia (US)
- Georgia Institute of Technology (US)
- Corresponding author
- Rogers, Wendy A.
- ORCID
- Rogers, Wendy A.
- Venue
- Ergonomics in Design: The Quarterly of Human Factors Applications
- Publisher
- SAGE Publications
- Published
- 1997-01
- Volume
- 5
- Issue
- 1
- Pages
- 4-9
- ISSN
- 1064-8046 (ISSN-L)
- OpenAlex
- W2009773786
- Cited by
- 25
- References
- 1
- Citations by year
- 2023: 1 · 2019: 1 · 2017: 1 · 2016: 2 · 2014: 2 · 2013: 2 · 2012: 1
- FWCI
- 3.84
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Ergonomics in Design The Quarterly of Human Factors Applications (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
- Keywords
- automated teller machines, user training, human factors, banking technology, technology adoption, usability
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