The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
Open accessAbstract
Patient care experience surveys evaluate the degree to which care is patient-centered. This article reviews the literature on the association between patient experiences and other measures of health care quality. Research indicates that better patient care experiences are associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, better patient safety within hospitals, and less health care utilization. Patient experience measures that are collected using psychometrically sound instruments, employing recommended sample sizes and adjustment procedures, and implemented according to standard protocols are intrinsically meaningful and are appropriate complements for clinical process and outcome measures in public reporting and pay-for-performance programs.
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Citations
Cites
Patient Centered Experiences in Breast Cancer: Predicting Long-Term Adherence to Tamoxifen Use
Kahn, K. L., Schneider, E. C., Malin, J. L., Adams, J. L., & Epstein, A. M. (2007) · Medical Care · doi:10.1097/01.mlr.0000257193.10760.7f · Cited by 245
Do patients “like” good care? Measuring hospital quality via Facebook
Timian, A., Rupcic, S., Kachnowski, S., & Luisi, P. (2013) · American Journal of Medical Quality · doi:10.1177/1062860612474839 · Cited by 75
Plan, Geographical, and Temporal Variation of Consumer Assessments of Ambulatory Health Care
Zaslavsky, A. M., Zaborski, L. B., & Cleary, P. D. (2004) · Health Services Research · doi:10.1111/j.1475-6773.2004.00299.x · Cited by 41
Self-citation
Cited by
(2017) · OECD Health Working Papers · doi:10.1787/893a07d2-en · Cited by 486
Team-Based Care and Patient Satisfaction in the Hospital Setting: A Systematic Review
Will, K. K., Johnson, M. L., & Lamb, G. (2019) · Journal of Patient-Centered Research and Reviews · doi:10.17294/2330-0698.1695 · Cited by 134
Creating a compassion system to achieve efficiency and quality in health care delivery
Vogus, T. J., McClelland, L. E., Lee, Y. S. H., McFadden, K. L., & Hu, X. (2021) · Journal of Service Management · doi:10.1108/josm-05-2019-0132 · Cited by 34
MEASURING PATIENT EXPERIENCE OF ORAL HEALTH CARE: A CALL TO ACTION
KARIMBUX, N., JOHN, M. T., STERN, A., MAZANEC, M. T., D'AMOUR, A., COURTEMANCHE, J., & RABSON, B. (2023) · Journal of Evidence-Based Dental Practice · doi:10.1016/j.jebdp.2022.101788 · Cited by 28
Delhy, R., Dor, A., & Pittman, P. (2021) · Medical Care Research and Review · doi:10.1177/1077558720950572 · Cited by 11
Metadata
- Authors
- Anhang Price, R., Elliott, M. N., Zaslavsky, A. M., Hays, R. D., Lehrman, W. G., Rybowski, L., Edgman-Levitan, S., & Cleary, P. D.
- Venue
- Medical Care Research and Review
- Publisher
- SAGE Publications
- Published
- 2014-07-15
- Volume
- 71
- Issue
- 5
- Pages
- 522-554
- ISSN
- 1077-5587 (ISSN-L)
- 1552-6801
- OpenAlex
- W2097177814
- Cited by
- 859
- References
- 3
- FWCI
- 77.24
- Type
- journal article
- Language
- en
- Open access
- green
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- Anhang Price, R., Elliott, M. N., Zaslavsky, A. M., Hays, R. D., Lehrman, W. G., Rybowski, L., Edgman-Levitan, S., & Cleary, P. D. (2014). Examining the Role of Patient Experience Surveys in Measuring Health Care Quality. Medical Care Research and Review. https://doi.org/10.1177/1077558714541480
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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