Preparing for the worst: the process of effective crisis management

Reilly, Anne H.

doi:10.1177/108602669300700204

Cited by 89Public Relations and Crisis CommunicationDisaster Management and ResilienceLeadership, Behavior, and Decision-Making Studies

Preparing for the worst: the process of effective crisis management

Reilly, Anne H.·1993·Industrial & Environmental Crisis Quarterly

DOI 10.1177/108602669300700204

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Abstract

This multi-method field study used interview and survey data from 71 top executive key informants and archival data from 35 organizations to explore the process of effective crisis management. The results provided support for a model proposing five activities as key in managing an organizational crisis effectively: problem sensing and diagnosis; decision response; resource mobilization and implementation; internal information flow; and external information flow. In addition, the study identified a set of 57 organizational attributes which were perceived by top managers as advantages and disad vantages for effective crisis management.

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The overall ability to cope with the unexpected is closely related to crisis management and can be separated into two subcategories: the ability to accept a problem and the ability to develop and implement solutions.
“The overall ability to cope with the unexpected is closely related to crisis (incident) management and can be separated into two subcategories: the ability to accept a problem and the ability to develop and implement solutions (see, e.g., Smart and Vertinsky 1977;Reilly 1993;Jaques 2007).”
From Organizational resilience: a capability-based conceptualization (2020) · cites this paper as Reilly 1993

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Self-citation

Authors: Reilly, A. H.
Affiliations: Loyola University Chicago (US)
Corresponding author: Reilly, Anne H.
Venue: Industrial & Environmental Crisis Quarterly
Publisher: SAGE Publications
Published: 1993-06
Volume: 7
Issue: 2
Pages: 115-143
ISSN: 1087-0172 (ISSN-L)
DOI: 10.1177/108602669300700204
OpenAlex: W2149562775
Cited by: 89
References: 31
Citations by year: 2026: 4 · 2025: 1 · 2024: 7 · 2023: 3 · 2022: 6 · 2021: 10 · 2020: 6 · 2019: 7 · 2018: 3 · 2017: 3 · 2016: 3 · 2014: 6 · 2013: 6 · 2012: 3
FWCI: 3.13
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Industrial & Environmental Crisis Quarterly (publishedVersion)
Funders: Northwestern University
Topics: Social Sciences › Communication › Public Relations and Crisis Communication
Social Sciences › Sociology and Political Science › Disaster Management and Resilience
Social Sciences › Decision Sciences › Management Science and Operations Research › Leadership, Behavior, and Decision-Making Studies
Keywords: crisis management, organizational crisis, resource mobilization, internal information flow, organizational characteristics, top management, crisis management model

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Preparing for the worst: the process of effective crisis management

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