Developing requirements for a mobile app to support citizens in dealing with ticks and tick bites via end-user profiling
Open accessAbstract
Tick bites and tick-borne infections are an increasingly large problem. There is a wide range of precautions that citizens can take, but compliance is low. Mobile technology can offer a solution here, as they allow citizens to access health information in context. In this article, we discuss the development of requirements for a mobile app to support citizens in dealing with ticks and tick bites. First, we identified organizational stakeholders based on relevant protocols, and primary end-users via a systematic risk determination procedure. Then, we profiled end-users based on 25 in-depth interviews. We consulted organizational stakeholders via a focus group. The mobile app should primarily motivate citizens to check themselves for tick bites after visiting a risk area. The app should also include a tick radar, alerts to remind people to check for tick bites, and the possibility to document tick bites. Our experiences underline the necessity of thoroughly investigating the designated end-users and their context of use in order to tailor preventive health advice, and we demonstrate how this can be done. Finally, this case shows the need to create persuasive health technology in order to maximize citizen compliance.
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The studies stated that the importance of a stakeholder map should not be underestimated.
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- Authors
- van Velsen, L., Beaujean, D. J., Wentzel, J., Van Steenbergen, J. E., & van Gemert-Pijnen, J. E.
- Affiliations
- University of Twente, The Netherlands; National Institute for Public Health and the Environment, The Netherlands
- National Institute for Public Health and the Environment (NL)
- University of Twente (NL)
- National Institute for Public Health and the Environment, The Netherlands
- University of Twente, The Netherlands
- Venue
- Health Informatics Journal
- Publisher
- SAGE Publications
- Published
- 2013-11-26
- Volume
- 21
- Issue
- 1
- Pages
- 24-35
- ISSN
- 1355-4743 (ISSN-L)
- 1460-4582
- 1741-2811
- OpenAlex
- W2151587844
- Cited by
- 23
- References
- 17
- Citations by year
- 2024: 1 · 2022: 1 · 2021: 3 · 2019: 2 · 2018: 4 · 2017: 5 · 2016: 3 · 2015: 2 · 2013: 2
- FWCI
- 4.21
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Health Informatics Journal (publishedVersion)
- PubMed (publishedVersion)
- University of Twente Research Information (submittedVersion, other-oa)
- Rivm Repository (Netherlands National Institute for Public Health and the Environment) (submittedVersion)
- University of Twente Research Information (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- tick bites, tick-borne diseases, mobile health apps, requirements development, health behavior change, persuasive technology, stakeholder analysis, risk assessment
- MeSH terms
- Humans, Surveys and Questionnaires, Risk Factors, Tick-Borne Diseases, Early Diagnosis, Consumer Health Information, Mobile Applications, Patient Outcome Assessment, Tick Bites, Health Information Exchange
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