The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Judgment and Trust in Conjunction with Automated Decision Aids: A Theoretical Model and Empirical Investigation
Abstract
The importance of understanding and supporting human operators' judgment and decision-making has been recognized in a variety of contexts. Of interest in these systems is the extent to which operators utilize and trust such systems, particularly where operators do not have any means to access the environment directly. Operators' trust in automated decision aids is the critical component affecting their performance in estimating the environmental states. A model of human operators' judgment with automated decision aids was developed using the Lens Model framework. This model shows not only different characteristics of automated decision aids, but also the representation of operators' judgment policy. An empirical investigation on operators' judgment performance and trust in conjunction with automated decision aids is described in this research. Among the potential characteristics of such systems that may affect operators' judgment performance and trust, three aspects were controlled. Results provide strong support for factors in the theoretical framework and for identification of the types of information to increase the level of operators' understanding.
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In the citing paper
“However, need for trust in collaborative tasks might increase for situations of human-AI teaming, where the human team member is dependent on the performance of the system, such as [18,24,116] report.”
From Measuring and Understanding Trust Calibrations for Automated Systems: A Survey of the State-Of-The-Art and Future Directions (2023) · cites this paper as [116]
In the citing paper
“Moreover, providing cognitive feedback information [117] or forcing users to critically assess the trustworthiness of a system, [12] improved the trust calibration.”
From Measuring and Understanding Trust Calibrations for Automated Systems: A Survey of the State-Of-The-Art and Future Directions (2023) · cites this paper as [117]
In the citing paper
“In contrast to that, Robinette et al. [112] and Schelble et al. [116] found no efects of apologies on trust repair.”
From Measuring and Understanding Trust Calibrations for Automated Systems: A Survey of the State-Of-The-Art and Future Directions (2023) · cites this paper as [116]
Citations
Cites
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Bisantz, A. M., & Seong, Y. (2001) · International Journal of Industrial Ergonomics · doi:10.1016/s0169-8141(01)00015-4 · Cited by 106
Self-citationBalzer, W. K., Sulsky, L. M., Hammer, L. B., & Sumner, K. E. (1992) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(92)90053-a · Cited by 98
Trustworthiness of Command and Control Systems
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Research works printed but not linked: 1
- Seong Y., 2002, Modeling Human Operators' Judgment and Trust in Conjunction with Automated Decision Aids.
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Sorted by citations
Wischnewski, M., Krämer, N., & Müller, E. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581197 · Cited by 146
“Moreover, providing cognitive feedback information[117] or forcing users to critically assess the trustworthiness of a system, [12] improved the trust calibration.”
BackgroundMethodInfluentialBostrom, A., Demuth, J. L., Wirz, C. D., Cains, M. G., Schumacher, A., Madlambayan, D., Bansal, A. S., Bearth, A., Chase, R. J., Crosman, K. M., et al. (2023) · Risk Analysis · doi:10.1111/risa.14245 · Cited by 81
Bisantz, A. M., & Pritchett, A. R. (2003) · Human Factors The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.45.2.266.27243 · Cited by 41
Self-citationBass, E., & Pritchett, A. (2008) · IEEE transactions on systems, man and cybernetics. Part A. Systems and humans · doi:10.1109/tsmca.2008.923068 · Cited by 38
Vereschak, O., Alizadeh, F., Bailly, G., & Caramiaux, B. (2024) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642018 · Cited by 50
Metadata
- Authors
- Seong, Y., Bisantz, A. M., & Bisantz, A. M.
- Affiliations
- University at Buffalo, State University of New York (US)
- ORCID
- Seong, Younho
- Venue
- Proceedings of the Human Factors and Ergonomics Society Annual Meeting
- Publisher
- SAGE Publications
- Published
- 2002-09
- Volume
- 46
- Issue
- 3
- Pages
- 423-427
- ISSN
- 0163-5182 (ISSN-L)
- 1071-1813
- 2169-5067
- OpenAlex
- W2070148426
- Cited by
- 22
- References
- 10
- Citations by year
- 2026: 1 · 2024: 1 · 2023: 2 · 2022: 1 · 2017: 2 · 2015: 1 · 2014: 3 · 2012: 3
- FWCI
- 2.18
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Proceedings of the Human Factors and Ergonomics Society Annual Meeting (publishedVersion)
- Funders
- National Science Foundation
- Topics
- Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- automated decision aids, trust in automation, human judgment, operator performance, lens model, human-automation interaction
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