Acceptance of cloud computing in the Malaysian public sector: A proposed model

Amron, Mohd Talmizie; Ibrahim, Roslina; Bakar, Nur Azaliah Abu; Chuprat, Suriayati

doi:10.1177/1847979019880709

Cited by 28Technology Adoption and User BehaviourE-Government and Public ServicesSmart Cities and Technologies

Acceptance of cloud computing in the Malaysian public sector: A proposed model

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Amron, Mohd Talmizie, Ibrahim, Roslina, Bakar, Nur Azaliah Abu, Chuprat, Suriayati·2019·International Journal of Engineering Business Management

DOI 10.1177/1847979019880709

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Abstract

The Malaysian government has initiated a cloud government project as an integration of cloud computing and unified communication-based applications toward the digital and cloud work environment. However, the impact studies have found that the implementation of this project has several weaknesses such as lack of infrastructure support, weak IT knowledge, and lack of awareness among public sector employees causing applications not to be fully utilized. Therefore, it is crucial to conduct a study to measure the acceptance of government cloud project because there has been much investment in the project. This study applied Unified Theory of Acceptance and Use of Technology (UTAUT), Technology Readiness Index (TRI) and several factors to develop the research model which is divided into two main factors: technological and human. The technological factor might determine the likelihood of its acceptance by the public sector and might stimulate them to accept it. The human factor as the characteristics of the people in the public sector that may contribute to creating the need for and ability to accept cloud computing. This proposed model will be used to evaluate the individual acceptance of cloud computing in the Malaysian public sector. For future work, this model needs to be enriched with interview sessions and quantitative surveys to validate the findings.

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When the use of a system is mandatory, social influence has a significant impact on the actual use of the information technology.
“Furthermore, when the use of a system is mandatory, studies find that social influence element has a significant impact on the actual use of the information technology (Amron et al., 2019; Mensah, 2019); (Zhang et al., 2013).”
From ERP Post-Implementation Phase: Deployment of the Unified Theory of Acceptance and Use of Technology (UTAUT) Model on User Acceptance (2023) · cites this paper as Amron et al., 2019

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Authors: Amron, M. T., Ibrahim, R., Bakar, N. A. A., & Chuprat, S.
Affiliations: University of Technology Malaysia (MY)
Corresponding author: Amron, Mohd Talmizie
ORCID: Amron, Mohd Talmizie
Ibrahim, Roslina
Bakar, Nur Azaliah Abu
Chuprat, Suriayati
Venue: International Journal of Engineering Business Management
Publisher: SAGE Publications
Published: 2019-01-01
Volume: 11
ISSN: 1847-9790 (ISSN-L)
DOI: 10.1177/1847979019880709
OpenAlex: W2996829554
Cited by: 28
References: 41
Citations by year: 2026: 2 · 2025: 6 · 2024: 3 · 2023: 4 · 2022: 5 · 2021: 6 · 2020: 1 · 2019: 1
FWCI: 3.85
Type: journal article
Language: en
Open access: gold
doi.org
Licence: cc-by
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: International Journal of Engineering Business Management (publishedVersion, cc-by)
DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Political Science and International Relations › E-Government and Public Services
Physical Sciences › Engineering › Media Technology › Smart Cities and Technologies
Keywords: cloud computing adoption, public sector, UTAUT, Technology Readiness Index, technology acceptance, Malaysian public sector, unified communications, IT infrastructure, employee awareness, technology readiness

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Acceptance of cloud computing in the Malaysian public sector: A proposed model

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