The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry
Abstract
Human resources are often seen as one of the most important assets of tourism and hospitality organizations. Numerous studies have examined how employee performance can be managed to contribute to the organizational bottom line. This article is a structured review of the literature regarding key human resources management (HRM) issues in the tourism and hospitality industry. Based on this review, the authors offer an assessment of emerging trends in HRM and a summary of what has been advocated in the literature for managing employee performance.
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Citations
Cites
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334
Toward a knowledge-based theory of the firm
Grant, R. M. (1996) · Strategic Management Journal · doi:10.1002/smj.4250171110 · Cited by 16,157
The resource-based theory of competitive advantage: Implications for strategy formulation
Grant, R. M. (1991) · California Management Review · doi:10.2307/41166664 · Cited by 9,699
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Emotional intelligence in the workplace: a critical review
Zeidner, M., Matthews, G., & Roberts, R. D. (2004) · Applied Psychology · doi:10.1111/j.1464-0597.2004.00176.x · Cited by 740
SERV*OR: A managerial measure of organizational service orientation
Lytle, R. S., Hom, P. W., & Mokwa, M. P. (1998) · Journal of Retailing · doi:10.1016/s0022-4359(99)80104-3 · Cited by 402
Cited by
Gröschl, S. (2013) · Cornell Hospitality Quarterly · doi:10.1177/1938965512453082 · Cited by 81
Liu, J., Cho, S., & Putra, E. D. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-10-2015-0539 · Cited by 77
Metadata
- Authors
- Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L.
- Venue
- Cornell Hospitality Quarterly
- Publisher
- SAGE Publications
- Published
- 2010-04-28
- Volume
- 51
- Issue
- 2
- Pages
- 171-214
- ISSN
- 1938-9655 (ISSN-L)
- 1938-9663
- OpenAlex
- W2168270117
- Cited by
- 579
- References
- 6
- FWCI
- 171.39
- Type
- journal article
- Language
- en
- Open access
- closed
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- Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. (2010). The Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry. Cornell Hospitality Quarterly. https://doi.org/10.1177/1938965510362871
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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