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Evaluating clinical communication skills of medical students, assistants, and professors
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Background: The skill of communicating with the patient is one of the basic clinical skills and part of the necessary competencies for medical doctors. The present study aimed to evaluate the knowledge, attitude, and performance (KAP) of medical students, assistants, and professors of Shahrekord University of Medical Sciences regarding clinical communication skills with patients. Method: This cross-sectional study was conducted at the hospitals of Shahrekord University of Medical Sciences in Iran. The study included a total of 289 participants, consisting of 51 professors, 72 assistants, 90 external staff, and 76 interns who work at these hospitals. The participants were selected through a convenience sampling method. The data-gathering tools used included a questionnaire to collect demographic characteristics, a researcher-made questionnaire to assess knowledge, a communication skills attitude questionnaire, and a communication skills survey questionnaire. The data were analyzed using descriptive statistics such as mean, standard deviation, and frequency, as well as statistical tests that included one-way ANOVA and Pearson’s correlation test. The significance level for the study was considered to be 0.05. Results: The mean scores of knowledge of professors were higher compared to other groups ( P = 0.002). All participating groups had a positive attitude toward learning communication skills. There were statistically significant differences between the mean scores of the communication performance of the study groups ( P < 0.001). There was a positive relationship between positive attitude and communication performance, and a significant negative relationship was observed between negative attitude and communication performance. Conclusion: The results indicate the relatively favorable attitude and performance of the groups and their low knowledge. It is suggested that the doctor-patient communication skills courses be included as one of the necessary courses in the medical education curriculum.
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“whereas poor communication can undermine history-taking, hinder accurate diagnosis, and negatively affect patient adherence to treatments (Moezzi et al., 2024).”
From DIALOGUE: A Generative AI-Based Pre–Post Simulation Study to Enhance Diagnostic Communication in Medical Students Through Virtual Type 2 Diabetes Scenarios (2025) · cites this paper as Moezzi et al., 2024
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“Importantly, deficiencies in communication—rather than medical knowledge—are often cited as a leading cause of patient dissatisfaction and complaints (Moezzi et al., 2024).”
From DIALOGUE: A Generative AI-Based Pre–Post Simulation Study to Enhance Diagnostic Communication in Medical Students Through Virtual Type 2 Diabetes Scenarios (2025) · cites this paper as Moezzi et al., 2024
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“Effective doctor–patient communication improves the quality of care”
From DIALOGUE: A Generative AI-Based Pre–Post Simulation Study to Enhance Diagnostic Communication in Medical Students Through Virtual Type 2 Diabetes Scenarios (2025) · cites this paper as Moezzi et al., 2024
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Cited by
Sorted by citations
Suárez-García, R. X., Chavez-Castañeda, Q., Orrico-Pérez, R., Valencia-Marin, S., Castañeda-Ramírez, A. E., Quiñones-Lara, E., Ramos-Cortés, C. A., Gaytán-Gómez, A. M., Cortés-Rodríguez, J., Jarquín-Ramírez, J., et al. (2025) · European Journal of Investigation in Health, Psychology and Education · doi:10.3390/ejihpe15080152 · Cited by 18
“Effective doctor–patient communication improves the quality of care, whereas poor communication can undermine history-taking, hinder accurate diagnosis, and negatively affect patient adherence to treatments (Moezzi et al., 2024).”
Metadata
- Authors
- Moezzi, M., Rasekh, S., Zare, E., & Karimi, M.
- Affiliations
- Shahrekord University (IR)
- Shahrekord University of Medical Sciences (IR)
- Shiraz University of Medical Sciences (IR)
- Corresponding author
- Karimi, Masoud
- Venue
- BMC Medical Education
- Published
- 2024-01-03
- Volume
- 24
- Issue
- 1
- Pages
- 19-19
- ISSN
- 1472-6920 (ISSN-L)
- PMC
- PMC10765785
- OpenAlex
- W4390535217
- Cited by
- 14
- References
- 0
- Citations by year
- 2026: 5 · 2025: 8 · 2024: 1
- FWCI
- 5.80
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Locations
- BMC Medical Education (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- Shahrekord University
- Shahrekord University of Medical Sciences
- Topics
- Social Sciences › Education › Innovations in Medical Education
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Keywords
- physician-patient communication, clinical communication skills, medical students, medical interns, medical faculty, communication skills training, medical curriculum
- MeSH terms
- Attitude, Clinical Competence, Communication, Cross-Sectional Studies, Humans, Students, Medical
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