Overcoming language barriers in healthcare: A protocol for investigating safe and effective communication when patients or clinicians use a second language

Meuter, Renata F. I.; Gallois, Cindy; Segalowitz, Norman S.; Ryder, Andrew G.; Hocking, Julia

doi:10.1186/s12913-015-1024-8

Overcoming language barriers in healthcare: A protocol for investigating safe and effective communication when patients or clinicians use a second language

BackgroundMiscommunication in the healthcare sector can be life-threatening. The rising number of migrant patients and foreign-trained staff means that communication errors between a healthcare practitioner and patient when one or both are speaking a second language are increasingly likely. Howev…