The DOI matches its Crossref record; 60 of the 60 references it cites were found in a registry or an index.
The Structure of Patients' Presenting Concerns: Physicians' Opening Questions
Abstract
This article uses conversation analysis to develop a typology of questions that physicians use to solicit patients' problems and then tests question-format effects on patients' subsequent problem presentations. Data are videotapes of 302 primary-, acute-, and outpatient-care visits involving 77 physicians in 41 urban and rural clinics, as well as pre- and post-visit questionnaires. The most frequent question formats were general inquiries (62%; e.g., "What can I do for you today?") and requests for confirmation (27%; e.g., "I understand you're having some sinus problems today?"). Compared to confirmatory questions, general inquiries were associated with significantly longer problem presentations ( p<.0001) that included more discrete symptoms ( p<.0001). Physicians were more likely to use confirmatory questions in the urban setting ( p=.003).
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Cites
The Need for a New Medical Model: A Challenge for Biomedicine
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A simplest systematics for the organization of turn-taking for conversation
Sacks, H., Schegloff, E. A., & Jefferson, G. (1974) · Language · doi:10.2307/412243 · Cited by 11,350
The Preference for Self-Correction in the Organization of Repair in Conversation
Schegloff, E. A., Jefferson, G., & Sacks, H. (1977) · Language · doi:10.2307/413107 · Cited by 5,150
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SCHEGLOFF, E. A., & SACKS, H. (1973) · Semiotica · doi:10.1515/semi.1973.8.4.289 · Cited by 4,589
(1985) · Cambridge University Press eBooks · doi:10.1017/cbo9780511665868 · Cited by 4,133
Sequencing in Conversational Openings1
SCHEGLOFF, E. A. (1968) · American Anthropologist · doi:10.1525/aa.1968.70.6.02a00030 · Cited by 2,448
Kleinman, A. (2023) · University of California Press eBooks · doi:10.2307/jj.2711689 · Cited by 1,983
Talk at Work: Interaction in Institutional Settings.
Hopper, R., Drew, P., & Heritage, J. (1994) · Contemporary Sociology · doi:10.2307/2076431 · Cited by 1,872
Self-citation
Cited by
The Architecture of Provider-Parent Vaccine Discussions at Health Supervision Visits
Opel, D. J., Heritage, J., Taylor, J. A., Mangione-Smith, R., Salas, H. S., DeVere, V., Zhou, C., & Robinson, J. D. (2013) · Pediatrics · doi:10.1542/peds.2013-2037 · Cited by 507
Self-citationPractices to foster physician presence and connection with patients in the clinical encounter
Zulman, D. M., Haverfield, M. C., Shaw, J. G., Brown-Johnson, C. G., Schwartz, R., Tierney, A. A., Zionts, D. L., Safaeinili, N., Fischer, M., Thadaney Israni, S., et al. (2020) · JAMA · doi:10.1001/jama.2019.19003 · Cited by 287
Irvine, A., Drew, P., Bower, P., Brooks, H., Gellatly, J., Armitage, C. J., Barkham, M., McMillan, D., & Bee, P. (2020) · Journal of Affective Disorders · doi:10.1016/j.jad.2020.01.057 · Cited by 196
“The method of Conversation Analysis (CA) offers a proven method for adding understanding to the interactional processes of clinical encounters (Drew et al., 2001; Heritage and Maynard, 2006; Heritage and Robinson, 2006; Perakyla et al., 2008; Robinson, 2003; Robinson and Heritage, 2006).”
MethodDisplays and claims of understanding in conversation by people with aphasia
Walker, T., Thomson, J., & Watt, I. (2016) · Aphasiology · doi:10.1080/02687038.2015.1119797 · Cited by 7
Metadata
- Authors
- Heritage, J., & Robinson, J. D.
- Venue
- Health Communication
- Publisher
- Informa UK Limited
- Published
- 2006-03
- Volume
- 19
- Issue
- 2
- Pages
- 89-102
- ISSN
- 1041-0236 (ISSN-L)
- 1532-7027
- OpenAlex
- W2071259998
- Cited by
- 273
- References
- 60
- FWCI
- 11.74
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
