A scenario guideline for designing new teletreatments: a multidisciplinary approach
Abstract
Lack of user acceptance of telemedicine services is an important barrier to deployment and stresses the need for involving users, i.e. medical professionals. However, the involvement of users in the service development process of telemedicine services is difficult because of (a) the knowledge gap between the expertise of medical and technical experts; (b) the language gap, i.e. the use of different terminologies between the medical and the technical professions; and (c) the methodological gap in applying requirement methods to multidisciplinary scientific matters. We have developed a guideline in which the medical and technical domains meet. The guideline can be used to develop a scenario from which requirements can be elicited. In a retrospective analysis of a myofeedback-based teletreatment service, the technically-oriented People-Activities-Context-Technology (PACT) framework and medically-oriented principles of evidence-based medicine were incorporated into a guideline. The guideline was developed to construct the content of a scenario which describes the new teletreatment service. This allows the different stakeholders to come together and develop the service. Our approach provides an arena for different stakeholders to take part in the early stages of the design process. This should increase the chance of user acceptance and thus adoption of the service being developed.
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Theoretical frameworks regarding user-centered design have been used as guidelines during development processes of telecare products and services.
“Theoretical frameworks regarding user-centered design (UCD) have been used as guidelines during the development processes of telecare products and services [16-22].”
From Experiences of Multidisciplinary Development Team Members During User-Centered Design of Telecare Products and Services: A Qualitative Study (2014) · cites this paper as [21]
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Role of Telemedicine in Multidisciplinary Team Meetings
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- Authors
- Huis in 't Veld, R. M., Widya, I. A., Bults, R. G., Sandsjö, L., Hermens, H. J., & Vollenbroek-Hutten, M. M.
- Affiliations
- Roessingh Research and Development, Enschede
- University of Twente (NL)
- University of Gothenburg (SE)
- Roessingh Research and Development (NL)
- Venue
- Journal of Telemedicine and Telecare
- Publisher
- SAGE Publications
- Published
- 2010-08-26
- Volume
- 16
- Issue
- 6
- Pages
- 302-307
- ISSN
- 1357-633X (ISSN-L)
- 1758-1109
- OpenAlex
- W2102181316
- Cited by
- 62
- References
- 22
- Citations by year
- 2023: 5 · 2022: 3 · 2021: 3 · 2019: 1 · 2018: 3 · 2017: 6 · 2016: 4 · 2015: 3 · 2014: 16 · 2013: 5 · 2012: 6
- FWCI
- 5.70
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Telemedicine and Telecare (publishedVersion)
- PubMed (publishedVersion)
- University of Twente Research Information (publishedVersion)
- Borås Academic Digital Archive (University of Borås) (submittedVersion)
- Chalmers Research (Chalmers University of Technology) (submittedVersion)
- University of Twente Research Information (submittedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Keywords
- telemedicine, user acceptance, evidence-based medicine, myofeedback, stakeholder engagement, service design
- MeSH terms
- Europe, Feedback, Humans, Patient Care Team, Research Design, Telemedicine, Evidence-Based Medicine
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