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Public Sector Crises: Realizations from Covid-19 for Crisis Communication
Abstract
This article reflects upon the communicative demands COVID-19 created for public sector crisis managers. Those demands include anxiety, empathy, efficacy, fatigue, reach, and threat. The conclusion reviews the realizations COVID-19 has created for those tasked with managing public health crises.
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“Digital literacy is important not only for strategically managing platforms and communication automation (Zerfass et al., 2023) but also for detecting potential online crises and disinformation practices that could harm PSOs or the general population (Coombs, 2020;Lovari & Valentini, 2020;OECD, 2021).”
From Exploring the Challenges of Generative AI on Public Sector Communication in Europe (2025) · cites this paper as Coombs, 2020
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Cited by
Wu, Y., & Shen, F. (2022) · Journal of Health Psychology · doi:10.1177/1359105321995964 · Cited by 78
Exploring the Challenges of Generative AI on Public Sector Communication in Europe
Lovari, A., & De Rosa, F. (2025) · Media and Communication · doi:10.17645/mac.9644 · Cited by 22
Metadata
- Authors
- Coombs, W. T.
- Venue
- University of Salento
- Publisher
- University of Salento
- Published
- 2020
- References
- 0
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- Coombs, W. T. (2020). Public Sector Crises: Realizations from Covid-19 for Crisis Communication. University of Salento. https://doi.org/10.1285/i20356609v13i2p990
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
