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A Study of Collaborative Group Work With and Without Computer-Based Support
Abstract
As organizational environments become more turbulent and as managers spend more time in meetings in an effort to deal with that turbulence, using information technology to support meetings has become more important. This paper reports on an experiment that compared meetings supported by information technology to meetings with conventional manual support only. The experiment differs from most previous group decision support system (GDSS) experiments in that solutions to the task it used could be objectively scored, it introduced assigned leadership as an independent variable, and it is the first GDSS experiment to compare use of a subset of the University of Arizona GroupSystems GDSS tools to manual group methods. In addition to a communication condition (GDSS or manual) and assigned leadership, the experiment also investigated the effects of anonymity on group process and outcomes. The experiment found that GDSS groups were less likely to reach consensus, took more time to reach a decision, and had more equal levels of member participation than manual groups. No main effects were found for assigned leadership or anonymity.
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Cites
Social psychological aspects of computer-mediated communication
Kiesler, S., Siegel, J., & McGuire, T. W. (1984) · American Psychologist · doi:10.1037/0003-066x.39.10.1123 · Cited by 2,630
Cited by
Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003) · Information Systems Research · doi:10.1287/isre.14.2.189.16018 · Cited by 6,479
Orlikowski, W. J., & Iacono, C. S. (2001) · Information Systems Research · doi:10.1287/isre.12.2.121.9700 · Cited by 2,751
Avolio (2000) · doi:10.1016/s1048-9843(00)00062-x · Cited by 767
Introduction to the Special Issue: Communication Processes for Virtual Organizations
DeSanctis, G., & Monge, P. (1999) · Organization Science · doi:10.1287/orsc.10.6.693 · Cited by 495
An analysis of communication mode in group support systems research
Fjermestad, J. (2004) · Decision Support Systems · doi:10.1016/s0167-9236(03)00021-6 · Cited by 193
Metadata
- Authors
- George, J. F., Easton, G. K., Nunamaker, J. F., & Northcraft, G. B.
- Venue
- Information Systems Research
- Published
- 1990-12
- Volume
- 1
- Issue
- 4
- Pages
- 394-415
- ISSN
- 1047-7047 (ISSN-L)
- 1526-5536
- OpenAlex
- W2009365258
- Cited by
- 319
- References
- 1
- FWCI
- 23.29
- Type
- journal article
- Language
- en
- Open access
- closed
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- George, J. F., Easton, G. K., Nunamaker, J. F., & Northcraft, G. B. (1990). A Study of Collaborative Group Work With and Without Computer-Based Support. Information Systems Research. https://doi.org/10.1287/isre.1.4.394
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