Coordinating interdependencies in online communities: A study of an open source software project

Abstract

To manage work interdependencies, online communities draw on a variety of arm’s length coordination mechanisms offered by information technology platforms and associated practices. However, “unresolved interdependencies” remain that cannot be addressed by such arm’s length mechanisms. These interdependencies reflect, for example, unidentified or emerging knowledge-based dependencies between the community members or unaccounted relationships between ongoing community tasks. At the same time, online communities cannot resort to hierarchical coordination mechanisms such as incentives or command structures to address such interdependencies. So, how do they manage such interdependencies? To address this question, we conduct an exploratory, theory-generating case study involving qualitative and computational analyses of development activities within an open source software community: Rubinius. We analyze the ongoing management of interdependencies within the community and find that unresolved interdependencies are associated with alternatively structured sequences of activities, which we define as routines. In particular, we observe that two distinct classes of interdependencies—development and developer interdependencies—are associated with alternative forms of routine variation. We identify two generalized routine components—direct implementation and knowledge integration, which address these two distinct classes of unresolved interdependencies. In particular, direct implementati…